Reservations Associate

The Reservations Manager at Atica acts as the virtual reservations hub for multiple US hotel clients simultaneously. You are responsible for maximizing revenue captured from every incoming reservation inquiry — through calls, emails, OTA platforms, and direct website bookings — while ensuring seamless reservation operations for the hotel's front desk and management team. This is not a passive, reactive role. You will proactively identify upsell opportunities, ensure rate parity across all booking channels, manage group and corporate reservation blocks, and be the first point of escalation for reservation-related client concerns. Your work directly feeds into the hotel's RevPAR, ADR, and occupancy numbers — the metrics Atica is hired to move. Because hotel clients are on month-to-month contracts with 30-day exit clauses, the Reservations Manager must deliver consistent, visible value every single month.