Reservations Assistant Manager Job at Marriott Bonvoy (Nikko)

Reservations Assistant Manager

Assume responsibility for the execution of the Reservation Department’s policies...

Location

Egypt , Sharm El Sheikh

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

College degree
Computer literate (Knowledge of Fidelio/EECO an asset)
Proficient in verbal/written English, proficiency in another language is helpful
Pleasant and professional telephone manner
Previous experience in Rooms Division or Sales and Marketing
Previous reservations experience an asset

Job Responsibility

Overseeing the daily operation of the Reservations department
Leading, coaching, motivating and developing our reservations team
Focusing on quality assurance, call and email conversion, voice sales effectiveness, sell out and upsell efficiency
Maintaining Global standards on reservation related areas (Market code, profile, data field) and work closely with the Worldwide Reservations Office
Being involved in revenue management decisions such as inventory management, distribution channel management, overbooking and weekly 21 day forecasting
Actively drive sales for the Hotel by maintaining business relationships with travel agents, corporate and leisure business
Working closely with other departments on a day to day basis including Sales and Front Desk
Assume responsibility for the execution of the Reservation Department’s policies and procedures and manage the daily operation
Maintain reservation standards
Conduct standards testing including call observation

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

New

Assistant Manager - Reservations

JOB SUMMARY: Assists with the soliciting and managing of reservations sales-rela...

Location

India , Goa Anjuna

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
3 years experience in sales and marketing, guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
1 year experience in the sales and marketing, guest services, front desk, or related professional area.

Job Responsibility

Assists with the soliciting and managing of reservations sales-related opportunities
Manages and provides training and work assignments to Reservations Sales staff
Actively up-sells each business opportunity to maximize revenue opportunity
Achieves personal and team related revenue goals
Responsible for driving customer loyalty by delivering service excellence throughout each customer experience
Provides service to our customers in order to grow share of the account on behalf of the company.

Fulltime

New

Assistant Manager, Reservations & Call Centre

The Assistant Reservations and Call Centre Manager is responsible for overseeing...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High School Diploma, G.E.D., or equivalent required
Diploma or Degree in Hospitality Management, Business Administration, Tourism, or a related field preferred
Minimum 2 years of experience in Reservations, Call Centre Operations, Front Office, or a related hospitality function
Minimum 1 year of supervisory or team leadership experience
Previous hotel or hospitality industry experience preferred
Strong leadership, coaching, and team development skills
Excellent verbal and written communication abilities
Strong customer service and conflict-resolution skills
Knowledge of hotel reservation systems and call centre operations
Ability to analyze operational data and performance metrics

Job Responsibility

Oversee the accuracy of room blocks, reservations, group bookings, and market codes
Manage and process reservation requests, changes, and cancellations
Identify guest accommodation requirements and recommend appropriate room types and rates
Verify room availability and ensure accurate reservation records
Explain guarantee policies, cancellation policies, special rates, and booking terms to guests
Handle and document special guest requests and ensure appropriate follow-up
Respond promptly to reservation challenges and work with relevant departments
Set up and maintain accurate billing arrangements
Maximize revenue opportunities through effective up-selling, cross-selling, and room/package promotions
Support the management of daily Call Centre operations

Fulltime

Assistant Reservations Manager

Responsible for the overall management of the Reservations Department and activi...

Location

United States , San Francisco

Salary:

79500.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

College degree required
One to Three years’ experience in a Rooms Division position with Four Seasons or another related organization

Job Responsibility

The ability to assume responsibility for the execution of the Reservation Department’s policies and procedures and manage the daily operation
The ability to maintain reservations core standards
The ability to conduct standards testing including call observation
The ability to conduct regular WRO test calls and provide timely feedback
The ability to work quickly in a high-pressure environment and ability to handle stress
The ability to select and train reservations staff, discipline and recommend succession/termination as necessary, and conduct performance appraisals
The ability to ensure all reservations staff /WRO staff are familiar with all guest rooms, selling techniques, hotel facilities, services, hours of operation, key personnel, special activities, functions in the hotel and to ensure proper follow-up on all special guest requests
The ability to conduct follow-up training sessions and provide timely feedback to reservations staff
The ability to develop and mentor the reservations staff for future advancement
The ability to keep the WRO team well-informed of all changes in hotel policy, services, personnel, special activities etc.

What we offer

Salary $79,500.00
Generous medical, dental & vision insurance plans
401k Retirement plan
8 weeks of New Parental Leave Pay
Fur Baby/Pet Insurance
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
Paid holidays, vacation & sick days
Laundered Employee Uniform

Fulltime

Assistant Reservations Manager

Assists with the soliciting and managing of reservations sales-related opportuni...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
3 years experience in sales and marketing, guest services, front desk, or related professional area OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
1 year experience in the sales and marketing, guest services, front desk, or related professional area

Job Responsibility

Assists with the soliciting and managing of reservations sales-related opportunities
Manages and provides training and work assignments to Reservations Sales staff
Actively up-sells each business opportunity to maximize revenue opportunity
Achieves personal and team related revenue goals
Responsible for driving customer loyalty by delivering service excellence throughout each customer experience
Provides service to our customers in order to grow share of the account on behalf of the company
Identifies new reservations sales business to achieve personal and property revenue goals
Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
Closes the best opportunities for the property based on market conditions and property needs
Monitors same day selling procedures to maximize room revenue and control property occupancy

Fulltime

Assistant Reservations Manager

Oversee accuracy of room blocks, reservations, and group market codes. Communica...

Location

Qatar , Doha

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 2 years of related work experience
At least 1 year of supervisory experience

Job Responsibility

Oversee accuracy of room blocks, reservations, and group market codes
Communicate company values and/or culture to new employees
Review and implement new Reservations procedures
Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue

Fulltime

Assistant Manager Reservations

Assists with the soliciting and managing of reservations sales-related opportuni...

Location

India , Pune

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
3 years experience in sales and marketing, guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
1 year experience in the sales and marketing, guest services, front desk, or related professional area.

Job Responsibility

Assists with the soliciting and managing of reservations sales-related opportunities
Manages and provides training and work assignments to Reservations Sales staff
Actively up-sells each business opportunity to maximize revenue opportunity
Achieves personal and team related revenue goals
Responsible for driving customer loyalty by delivering service excellence throughout each customer experience
Provides service to our customers in order to grow share of the account on behalf of the company
Identifies new reservations sales business to achieve personal and property revenue goals
Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
Closes the best opportunities for the property based on market conditions and property needs
Monitors same day selling procedures to maximize room revenue and control property occupancy

Fulltime

Assistant Reservations Manager

Oversee accuracy of room blocks, reservations, and group market codes. Communica...

Location

Vietnam , Cam Ranh

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 2 years of related work experience
At least 1 year of supervisory experience

Job Responsibility

Oversee accuracy of room blocks, reservations, and group market codes
Communicate company values and/or culture to new employees
Review and implement new Reservations procedures
Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue

Fulltime

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Reservations Assistant Manager

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