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Assists with the soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.
Job Responsibility
Assists with the soliciting and managing of reservations sales-related opportunities
Manages and provides training and work assignments to Reservations Sales staff
Actively up-sells each business opportunity to maximize revenue opportunity
Achieves personal and team related revenue goals
Drives customer loyalty by delivering service excellence throughout each customer experience
Identifies new reservations sales business to achieve personal and property revenue goals
Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
Closes the best opportunities for the property based on market conditions and property needs
Monitors same day selling procedures to maximize room revenue and control property occupancy
Responds to incoming reservations sales opportunities for the property
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
Uses sales resources and administrative/support staff effectively
Executes and supports the operational aspects of business booked
Assists with monitoring accuracy of reservation sales orders within tracking systems
Tracks no-show reservations and processes charges
Manages wait list and prioritizes order of wait list contacts to be made
Prepares work and maintenance orders
Supports the company’s service and relationship strategy
Provides excellent customer service consistent with the daily service basics of the brand
Handles guest complaints and disputes following the instant pacification procedures
Creates contracts as required
Requirements
High school diploma or GED
3 years experience in sales and marketing, guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
1 year experience in the sales and marketing, guest services, front desk, or related professional area