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Reservations Assistant Manager

Japan, Nikko · Job Posted May 29, 2026
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Job Description

Assists with the soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.

Job Responsibility

  • Assists with the soliciting and managing of reservations sales-related opportunities
  • Manages and provides training and work assignments to Reservations Sales staff
  • Actively up-sells each business opportunity to maximize revenue opportunity
  • Achieves personal and team related revenue goals
  • Drives customer loyalty by delivering service excellence throughout each customer experience
  • Identifies new reservations sales business to achieve personal and property revenue goals
  • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
  • Closes the best opportunities for the property based on market conditions and property needs
  • Monitors same day selling procedures to maximize room revenue and control property occupancy
  • Responds to incoming reservations sales opportunities for the property
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
  • Uses sales resources and administrative/support staff effectively
  • Executes and supports the operational aspects of business booked
  • Assists with monitoring accuracy of reservation sales orders within tracking systems
  • Tracks no-show reservations and processes charges
  • Manages wait list and prioritizes order of wait list contacts to be made
  • Prepares work and maintenance orders
  • Supports the company’s service and relationship strategy
  • Provides excellent customer service consistent with the daily service basics of the brand
  • Handles guest complaints and disputes following the instant pacification procedures
  • Creates contracts as required

Requirements

  • High school diploma or GED
  • 3 years experience in sales and marketing, guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 1 year experience in the sales and marketing, guest services, front desk, or related professional area

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