Reservations and Communications Specialist Job at Four Seasons (Orlando)

Outbound And Inbound Reservations Specialist

We Put the World on Vacation. Travel + Leisure Co. is the world's leading vacati...

Location

United States

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

High school diploma or GED
Excellent communication skills and a strong customer focus
Sales-minded professionalism
Hospitality, sales, or marketing call center experience
Ability to overcome challenges and objections
Ability to work in a goal- and performance-based environment

Job Responsibility

Drive Reservations & Revenue: Use your persuasive skills to proactively contact owners, present compelling vacation offers, and successfully close bookings
Engage with Enthusiasm: Establish rapport, uncover travel desires, and craft personalized offers that lead to confident booking decisions
Master Consultative Selling: Conduct discovery conversations to identify owner needs, position the right vacation experience, and create urgency to drive conversions
Overcome Objections: Confidently handle resistance, highlight value, and tailor solutions to convert hesitant owners into enthusiastic travelers
Deliver Exceptional Service: Ensure a seamless booking experience by providing expert guidance, securing accommodation, and addressing any concerns
Exceed Performance Goals: Strive to meet and exceed key performance metrics

What we offer

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match
Legal and identify theft plan

Fulltime

Outbound Reservations Specialist

We Put the World on Vacation. Travel + Leisure Co. is the world’s leading vacati...

Location

United States , Las Vegas

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

High school diploma or GED
Excellent communication skills and a strong customer focus
Sales-minded professionalism
Hospitality, sales, or marketing call center experience
Ability to overcome challenges and objections
Ability to work in a goal- and performance-based environment

Job Responsibility

Drive Reservations & Revenue: Use persuasive skills to proactively contact owners, present compelling vacation offers, and successfully close bookings
Engage with Enthusiasm: Establish rapport, uncover travel desires, and craft personalized offers that lead to confident booking decisions
Master Consultative Selling: Conduct discovery conversations to identify owner needs, position the right vacation experience, and create urgency to drive conversions
Overcome Objections: Confidently handle resistance, highlight value, and tailor solutions to convert hesitant owners into enthusiastic travelers
Deliver Exceptional Service: Ensure a seamless booking experience by providing expert guidance, securing accommodation, and addressing any concerns
Exceed Performance Goals: Strive to meet and exceed key performance metrics

What we offer

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Paid time off (depending on position)
Parental leave (depending on position)
Holidays (depending on position)
Wish day paid time to volunteer

Fulltime

Outbound Reservations Specialist

We Put the World on Vacation. Travel + Leisure Co. is the world's leading vacati...

Location

United States , Springfield

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

High school diploma or GED
Excellent communication skills and a strong customer focus
Sales-minded professionalism
Hospitality, sales, or marketing call center experience
Ability to overcome challenges and objections
Ability to work in a goal- and performance-based environment
Must reside in Texas or Missouri
Must meet work-from-home requirements (quiet workplace, high-speed internet, ability to hardwire computer, own device with camera, intermediate computer proficiency)

Job Responsibility

Drive Reservations & Revenue: Use persuasive skills to proactively contact owners, present compelling vacation offers, and successfully close bookings
Engage with Enthusiasm: Establish rapport, uncover travel desires, and craft personalized offers that lead to confident booking decisions
Master Consultative Selling: Conduct discovery conversations to identify owner needs, position the right vacation experience, and create urgency to drive conversions
Overcome Objections: Confidently handle resistance, highlight value, and tailor solutions to convert hesitant owners into enthusiastic travelers
Deliver Exceptional Service: Ensure a seamless booking experience by providing expert guidance, securing accommodation, and addressing any concerns
Exceed Performance Goals: Strive to meet and exceed key performance metrics

What we offer

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Paid time off
Parental leave
Holidays
Wish day paid time to volunteer

Fulltime

Communications Specialist

The Communications Specialist is an integral part of the Hotel Team whose main o...

Location

United States of America , Miami Beach

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

College education or equivalent experience
1-2 years of experience in an administrative setting, preferably within luxury hotels & resorts
Candidates must have valid work authorization for the U.S.

Job Responsibility

Manage Four Seasons chat and phone calls, responding to requests in a timely manner and assisting in connecting guests with necessary departments
Handles all guest inquiries and interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves guest complaints in accordance with Four Seasons policy and keep supervisors informed of potential problems for corrective action
Complete pre-arrival reservation detail process
Accepts and delivers wake up calls, messages, and faxes in a timely manner
Handle all overflow HOTSOS calls for Housekeeping, Engineering, Guest Services, Front Desk, IRD, etc.
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee
Answer incoming PBX calls in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions following proper transfer and hold procedures
Monitor and respond to hotel fire control panel and emergency safety situations in an efficient and professional manner
Respond according to the crisis management plan to any resort emergency or safety situation

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Complimentary Parking

Fulltime

Communications Specialist

The Communications Specialist is an integral part of the Hotel Team whose main o...

Location

United States of America , Miami Beach

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

College education or equivalent experience
1-2 years of experience in an administrative setting, preferably within luxury hotels & resorts

Job Responsibility

Manage Four Seasons chat and phone calls, responding to requests in a timely manner and assisting in connecting guests with necessary departments
Handles all guest inquiries and interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves guest complaints in accordance with Four Seasons policy and keep supervisors informed of potential problems for corrective action
Complete pre-arrival reservation detail process
Accepts and delivers wake up calls, messages, and faxes in a timely manner
Handle all overflow HOTSOS calls for Housekeeping, Engineering, Guest Services, Front Desk, IRD, etc
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee
Answer incoming PBX calls in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions following proper transfer and hold procedures
Monitor and respond to hotel fire control panel and emergency safety situations in an efficient and professional manner
Respond according to the crisis management plan to any resort emergency or safety situation

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Complimentary Parking

Fulltime

Group Reservations Specialist

Our Property Administrative Specialists play an important role in a number of vi...

Location

United States , South Beach

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Develop and maintain positive working relationships with other employees and departments
support team to reach common goals
listen and respond appropriately to the concerns of other employees
report accidents, injuries, and unsafe work conditions to manager
move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
stand, sit, or walk for an extended period of time
reach overhead and below the knees, including bending, twisting, pulling, and stooping
perform other reasonable job duties as requested by Supervisors
prior experience is preferred

Job Responsibility

Play an important role in a number of vital hotel functions
work across departments (e.g., Guest Services, Engineering, Food & Beverage) to support administrative needs
provide administrative support (e.g., prepare documents using word processing, spreadsheet, database, or presentation software)
serve as the point of contact for clients and vendors
act as the liaison between the Sales Office and clients throughout the event process (pre-event, event, post-event)
ensure smooth operations throughout the entire hotel
create a safe workplace
follow company policies and procedures
uphold quality standards
ensure uniform, personal appearance, and communications are professional

What we offer

Chance to be proud of the work you do and who you work with

Fulltime

Reservations Specialist

Villatel, a hospitality company, is seeking an experienced Reservations Speciali...

Location

United States , Orlando

Salary:

19.00 - 21.00 USD / Hour

Villatel

Expiration Date

Until further notice

Requirements

Sales Experience: Previous experience in a sales-driven role, preferably within the hospitality industry, with a proven track record of meeting or exceeding sales targets and revenue goals
Customer Focus: A passion for providing exceptional customer service and creating memorable experiences for guests, with strong interpersonal skills and a positive, guest-centric attitude
Sales Acumen: Strong sales and persuasion skills, with the ability to effectively communicate value propositions, overcome objectives, and close sales to drive revenue growth
Organizational Skills: Excellent organizational and time management skills, with the ability to prioritize tasks, manage multiple reservations simultaneously, and meet deadlines in a fast-paced environment
Attention to Detail: Meticulous attention to detail to ensure accuracy in reservation processing, payment handling, and guest information management
Computer proficiency: Proficiency in using reservation management systems and Microsoft systems to include
Office, Excel, Teams, and SharePoint

Job Responsibility

Reservation Handling: Process reservation requests received through multiple channels, including phone calls, emails, online platforms, travel agencies, 3rd party platforms and wholesale groups with accuracy and attention to detail
Sales Focus: Utilize persuasive sales techniques to upsell room upgrades, additional amenities, and special packages to maximize revenue and enhance the guest experience
Customer Service: Provide excellent customer service to guests by addressing inquiries, resolving issues, and handling special requests with professionalism, courtesy, and efficiency
Product Knowledge: Maintain a thorough understanding of the features, amenities, and offerings of all resort properties to effectively promote and sell accommodations to potential guests
Reservation System Operation: Utilize reservation management systems and software to input and manage reservations, process payments, generate confirmation documents, and update guest information accurately
Communication: Coordinate effectively with other departments, including guest services and dispatch to ensure seamless guest experiences and accurate fulfillment of guest requests

Fulltime

Guest Recognition Specialist and Group Rooms Coordinator

This hybrid role is part of the Commercial Division and is primarily responsible...

Location

United States of America , Miami Beach

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

College Education
Previous luxury hotel experience preferred
Great communications Skills

Job Responsibility

Review all guest reservations and profiles daily to prepare for arrivals
Process all group turnovers
Maintain Group Reservations email in-boxes
Communicate all group activity, pickup, attrition and contractual guidelines to Group Contacts, Conference Service Managers and Sales Managers

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Complimentary Parking

Fulltime

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Reservations and Communications Specialist

Job Description

Job Responsibility

Requirements

What we offer

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