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Reservations and Communications Executive

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Maison Estelle

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

28184.00 GBP / Year ▼
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Job Description:

Maison Estelle is a private members' club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A 'hosted home', bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

Job Responsibility:

  • Handling and proactively anticipating member requests and enquiries in a timely manner to ensure a positive outcome is always achieved
  • Providing a genuine, attentive, and friendly service to our members in order to reflect the club standards to exceed member expectations
  • Maximising food and beverage bookings using SevenRooms and use up selling techniques to promote the club services and facilities
  • Dealing with and resolving customer requests, questions and complaints through multiple communication channels
  • Acting as the point of reference for members who need assistance or information and attend to their wishes and requirements
  • Supporting the events team when required with creation of BEO's
  • Continually aiming to improve service by communicating and anticipating member's needs
  • Supporting and answering questions and provide assistance to stakeholders, management and members as needed
  • Suggesting changes or improvements to increase accuracy, efficiency, cost reductions and to improve member's experience
  • Having good communication skills and proficiently liaising with all departments on an ongoing basis
  • close relationships with culinary and food and beverage operational teams

Requirements:

  • Proven experience in a similar role with a hospitality business background
  • Computer literate (MS Office, SevenRooms, CRM systems)
  • Excellent time-management skills
  • Obsessive about attention to detail
  • Excellent communication skills
  • A genuine passion for hospitality and hosting
What we offer:
  • Biannual company socials plus smaller social and sports groups
  • Exclusive staff rates and F&B discounts across Ennismore brand
  • Birthday day off
  • Staff food
  • Pension, health cash plan and life assurance schemes
  • 28 days holiday, inclusive of bank holidays, which increases with length of service
  • Recommend-a-friend bonus scheme
  • WSET qualifications
  • Inclusion in the Tronc scheme
  • Regular team get togethers
  • Opportunities to join committees
  • Great incentives and reward programmes
  • Gratuities and service charge estimate of £6,656 per annum

Additional Information:

Job Posted:
May 09, 2026

Expiration:
June 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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