Reservations And Communications Agent

• Handle reservations for both Four Seasons One Dalton and Four Seasons New York Downtown
• Capture sales from in-coming reservations calls and coordinate details of each reservation
• Complete internal reservation forms
• Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
• Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests
• Handle guest complaints in accordance with Four Seasons policy
• Process WRO, Trust, Internal Reservations, and FIT reservations
• Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
• Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests
• inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests
• Monitor Front Desk reservations made night prior, address any reoccurring issues
• Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival
• Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee
• Respond according to the crisis management plan to any resort emergency or safety situation
• Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact
• Ability to work, weekend, nights and holidays

• Requires reading, writing and oral proficiency in the English language
• Excellent interpersonal and communication skills, both in person and by telephone
• Excellent and unwavering customer service
• Ability to analyze, prioritizes, organize, multi-task and follow up with a strong sense of urgency
• 2-3 years’ experience in a similar role
• Previous Hotel/Resort experience in Reservations or Front Office is strongly preferred

Previous Hotel/Resort experience in Reservations or Front Office is strongly preferred

• FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
• 401(k) Retirement Matching Plan
• Ability to experience our hotels as a guest through the Employee Travel program
• Educational assistance programs, as well as in-house training workshop for all employees
• Complimentary Life insurance
• Vacation & Paid Sick Time Off
• Complimentary Employee Meals