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The Agent is part of the Reservations Team who is responsible for ensuring the accurate execution of room reservations for our guests.
Job Responsibility:
Complete room reservations for any given time period knowing what types of accommodations, rates and special services are available
Ability to properly code all reservations as to the rate type, source, travel agent, and special requests
Reason what a potential guest is looking for in room accommodations and participate in problem solving situations while keeping the Reservations Manager well informed
Utilize the guest recognition program to ensure maximum accuracy and recognition
Utilize the computer system in retrieving, updating and inputting room reservations
Perform other tasks or projects as assigned by hotel management and staff
Requirements:
Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This may include some evenings, weekends and holidays
High attention to detail and customer service skills
Candidates must have excellent personal presentation and interpersonal skills
Clear and welcoming speaking voice
Fluent English required
Successful candidate must possess legal work authorization in the United States
What we offer:
Discounted housing available
Employee Travel Program
Medical, dental and vision insurance for you and your family