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Four Seasons Logo Four Seasons · Hospitality and Tourism

Reservations Agent

Morocco, Marrakech · Job Posted May 17, 2026
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Job Description

We are seeking an experienced and service‑driven Reservations Agent to join our reservations team supporting Four Seasons Resort Marrakech and Four Seasons Hotel Casablanca. This role is based in Marrakech and plays a significant part in shaping the guest journey—from the first inquiry to a flawless arrival. As the first point of contact, the Reservations Agent represents the voice of the hotels and ensures every interaction reflects the warmth, professionalism, and excellence of Four Seasons.

Job Responsibility

  • Handle reservation inquiries via telephone, email, chat, and GDS in a courteous, efficient, and professional manner
  • Promote room types, suites, packages, and hotel experiences to maximize revenue opportunities
  • Maintain full knowledge of both properties—including room categories, services, amenities, dining venues, spa offerings, and experiences
  • Deliver personalized service while adhering to Four Seasons standards and communication guidelines
  • Enter, modify, and confirm reservations in the Property Management System with accuracy
  • Manage guest preferences, special requests, traces, and comments to ensure seamless coordination
  • Process cancellations, no-shows, amendments, and ensure timely follow-up with guests
  • Liaise closely with Front Office, Housekeeping, Finance and Sales & Marketing to ensure alignment and efficient operations
  • Communicate clearly with colleagues to provide continuity and visibility across shifts
  • Uphold a professional image—appearance, conduct, and communication—at all times.

Requirements

  • Previous experience in hotel reservations, customer service, or sales
  • luxury hospitality experience preferred
  • Fluent in English and French (written and spoken)
  • additional languages are an asset
  • Strong sales skills with the ability to identify guest needs and recommend suitable options
  • Excellent organizational abilities, attention to detail, and capacity to multitask under pressure
  • Positive attitude, strong teamwork spirit, and genuine passion for guest service.

What we offer

  • A culture grounded in respect, teamwork, and the Golden Rule
  • Career development opportunities with a world‑renowned luxury brand
  • A supportive and engaging work environment that values diversity and inclusion
  • Competitive benefits and recognition for excellence in performance.
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