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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Reservations Agent

Australia, Port Douglas · Job Posted May 27, 2026
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Job Description

At the heart of the community, Sheraton Grand Mirage Resort Port Douglas brings people together — both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Reservations Agent because together, we are better. Start your career local at Sheraton, where you don't just work - you belong. ​ ​ Company​ Sheraton Grand Mirage Resort Port Douglas is proudly part of the Marriott International group. Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With over 31 brands and 8,500 properties across 138 countries and territories, our people are given more ways to connect, experience and expand their world.​ ​ Location​ This iconic Resort is situated between the renowned Great Barrier Reef and the Daintree Rainforest in Tropical North Queensland. The resort comprises of 295 guest rooms, suites and villas. ​ ​ Department​ Working within our friendly and professional Sales Department, this position reports directly to the Guest Communications & Reservations Manager.

Job Responsibility

  • Deliver premium client service to our guests securing their bookings and promoting Resort facilities and Marriott Bonvoy
  • Check daily reports for room lists and changes
  • Liaise daily with Reservations Manager, Events, and Sales & Marketing team to ensure correct information is provided for forecasting & reporting
  • Check rooms availability and liaise with revenue management for best rate and assess availability for group bookings
  • Set up group rate schedules & enter group bookings
  • Attend rundown, pre con and weekly sales meetings
  • Liaise with conference organisers to ensure timely & correct rooming lists
  • Provide accurate end of month figures for reporting
  • Issue FIT group runsheets
  • Carry out handovers with front office manager for group arrivals

Requirements

  • A positive 'can-do' working style
  • A flexible approach with the ability to identify and successfully implement new initiatives and problem-solving solutions
  • A collaborative and open communication style
  • 12 months working in a similar role
  • Experience in a Hotel or Travel Agency is desirable
  • Have valid rights to work in Australia

Nice to have

Experience in a Hotel or Travel Agency is desirable

What we offer

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Free onsite parking and work attire laundered
  • Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
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