Reservations Agent, Marriott Bonvoy

Reservations Agent

Marriott Bonvoy

Location:
Spain, Barcelona

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

As a Reservations Agent at Hotel Arts Barcelona, you will process reservation requests, determine appropriate accommodations, and ensure exceptional guest service while exemplifying The Ritz-Carlton Gold Standards.

Job Responsibility:

Ensure guest privacy and security
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Develop and exemplify The Ritz-Carlton Gold Standards
Speak with others using clear and professional language
Maintain positive working relationships with colleagues.

Requirements:

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Follow proper escalation procedures when addressing guest concerns
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Comply with quality assurance expectations and standards
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors.

What we offer:

Equal opportunity employer
Opportunity to work at a global brand leader in luxury hospitality
Access to Marriott International portfolio and resources
Engage with world-class hospitality professionals
Belief in creativity, thoughtfulness, and compassion.

Additional Information:

Job Posted:
July 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.