Reservations Agent Job at Four Seasons (Naples, Florida)

Reservations Agent

Four Seasons

Location:
United States of America , Naples, Florida

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Reservations Agent is a key first point of contact for guests, responsible for handling room, dining, and spa inquiries with accuracy, warmth, and efficiency. In this role, you will manage reservation details, capture special requests, maintain accurate room and rate information, and provide knowledgeable guidance on hotel offerings. You will work closely with Front Office, Revenue, Spa, and F&B teams to ensure smooth communication and a seamless guest experience.

Job Responsibility:

Handle incoming calls, emails, and online requests for reservations
Follow all Reservations and Communications (ResComm) procedures and service standards
Accurately enter, update, and confirm reservations, including special requests and billing details
Support room and rate availability guidelines to help maximize occupancy
Assist with OTA and group reservation updates as needed
Provide special handling for VIPs, corporate clients, and returning guests
Communicate guest needs to relevant departments for a seamless stay
Manage wake-up call requests and maintain accurate logs
Stay updated on room types, hotel services, and system changes through ongoing training
Address guest concerns professionally and escalate when appropriate

Requirements:

Previous hospitality, reservations, or customer service experience preferred
Strong communication skills and a polished, pleasant telephone manner
Computer proficiency
Opera, ACD, or similar systems a plus
Excellent spoken English
additional languages beneficial
Ability to multitask and remain calm in a fast-paced environment
Flexibility to work days, evenings, weekends, and holidays

What we offer:

Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days
Time off plans starting on the day of hire
An opportunity to be a part of a cohesive team in an inclusive work environment
Complimentary and discounted hotel stays around the world
Wellbeing and mental health initiatives and focused company
Embracement and promotion of diversity in our workplace
Complimentary employee meals and beverages
Tuition reimbursement

Additional Information:

Job Posted:
February 19, 2026

Employment Type:

Fulltime

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