CrawlJobs Logo
Four Seasons Logo Four Seasons · Hospitality and Tourism

Reservations Agent

United States of America, Miami · Job Posted February 19, 2026
Apply Position
Job Link Share

Job Description

The Four Seasons Hotel Miami is searching for a full time Reservations Agent. The position will be responsible for selling the hotel and providing information to prospective guests. To capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction.

Job Responsibility

  • Capture sales from in-coming reservations calls and coordinate details of each reservation
  • Complete internal reservation forms
  • Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
  • Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests
  • Handle guest complaints in accordance with Four Seasons policy
  • Process WRO, Trust, Internal Reservations, and FIT reservations
  • Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
  • Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests
  • Monitor Front Desk reservations made night prior, address any reoccurring issues
  • Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival
  • Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager
  • Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee
  • Respond according to the crisis management plan to any resort emergency or safety situation
  • Comply with Four Seasons’ Work Rules and Standards of Conduct
  • Work harmoniously and professionally with co-workers and supervisors

Requirements

  • Must be able to work all shifts including, AM's, PM's, weekends, and holidays
  • Must be able to analyze guest situations and make suggestions that meets and exceeds the guests expectations of the hotel
  • Must be fluent in English
  • Ability to analyze, prioritize, organize and follow up with a strong sense of urgency
  • Excellent interpersonal and communication skills, both in person and by telephone
  • Strong working knowledge of computers including but not limited to windows and keyboard
  • Skills and Ability to learn and master multiple software systems
  • Must be organized with the ability to handle multiple tasks
  • Previous hotel experience in a Reservations, Front Office, Sales and Marketing is strongly preferred
  • Continuous sitting for majority of the shift

What we offer

  • Competitive Salary & Wages
  • Medical, Dental and Vision insurance
  • 401(k) Retirement Plan
  • Paid Time Off and Holiday Pay
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Employee Meals
Four Seasons - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Reservations Agent

8 matching positions

New

Reservations Agent

Randstad is currently partnering with a prominent Australian commercial property...
Location
Location
Australia , Robina
Salary
Salary:
69000.00 AUD / Year
https://www.randstad.com Logo
Randstad
Expiration Date
August 09, 2026
Flip Icon
Requirements
Requirements
  • Prior experience working within a hotel, multi-property networks, or holiday clubs is highly regarded
  • Availability and commitment to work consistent weekends (weekly roster of Friday to Tuesday)
  • Comfortable navigating internal computer systems and using Microsoft Excel to track daily workflows and guest schedules
  • Experience working with modern ticketing platforms, customer databases, or digital payment gateways
  • Outstanding interpersonal and communication skills to answer guest questions and collaborate effectively with internal teams
  • A friendly, practical problem-solver who enjoys multi-tasking and contributing to a happy, organised team environment
Job Responsibility
Job Responsibility
  • Respond to all incoming email, phone, and in-person guest enquiries, providing a helpful and seamless booking experience
  • Utilise internal database systems to accurately input booking details, update guest profiles, and organise digital files
  • Process daily booking deposits, handle final balance payments securely, and assist with basic monthly administrative reviews
  • Coordinate member services and general enquiry handling, ensuring premium customer service and polite dispute resolution
  • Manage daily check-lists and pre-arrival tasks, keeping communication open with property teams to ensure a smooth guest arrival
  • Partner with the management team to follow standard operating procedures, track daily tasks, and maintain accurate documentation
What we offer
What we offer
  • A permanent, full-time role offering a competitive salary with an established market leader
  • Enjoy heavily discounted accommodation across our client's property portfolio
  • Partner directly with an experienced leader focused on your professional development and daily success
  • Based in a central Gold Coast location, joining a close-knit, positive team culture that values collaboration and a proactive workplace environment
  • Fulltime
Read More
Arrow Right

Reservations Agent

Location
Location
Mexico , Costa Mujeres
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None
Job Responsibility
Job Responsibility
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Identify guest reservation needs and determine appropriate room type.
  • Verify availability of room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximize revenue.
  • Input and access data in reservation system.
  • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
  • Follow proper escalation procedures when addressing guest concerns.
  • Fulltime
Read More
Arrow Right

Reservations Agent

Location
Location
Australia , Gold Coast
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • None
Job Responsibility
Job Responsibility
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types by inputting the correct code and rate into the reservation system
  • Follow proper escalation procedures when addressing guest concerns
  • Fulltime
Read More
Arrow Right

Reservations Agent

Location
Location
Malaysia , Penang
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • None
Job Responsibility
Job Responsibility
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types by inputting the correct code and rate into the reservation system
  • Follow proper escalation procedures when addressing guest concerns
  • Fulltime
Read More
Arrow Right

Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...
Location
Location
United States , Waikiki Beach
Salary
Salary:
34.03 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • None
Job Responsibility
Job Responsibility
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
  • Follow proper escalation procedures when addressing guest concerns
  • Fulltime
Read More
Arrow Right

Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...
Location
Location
Germany , Berlin
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • None
Job Responsibility
Job Responsibility
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types by inputting the correct code and rate into the reservation system
  • Follow proper escalation procedures when addressing guest concerns
  • Fulltime
Read More
Arrow Right

Reservations Agent

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and...
Location
Location
Jordan , Amman
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • None
Job Responsibility
Job Responsibility
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
  • Follow proper escalation procedures when addressing guest concerns
  • Fulltime
Read More
Arrow Right

Reservations Agent

Location
Location
Switzerland , Zurich
Salary
Salary:
4400.00 - 4600.00 GBP / Month
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a similar role in the catering or hospitality industry
  • Excellent communication and customer service skills
  • Proficient in reservation management systems
  • Ability to work effectively in a fast-paced environment
  • Attention to detail and strong organizational skills
Job Responsibility
Job Responsibility
  • Manage and process reservations efficiently and accurately
  • Respond to customer inquiries via phone, email, and in-person
  • Coordinate with other departments to ensure guest satisfaction
  • Maintain up-to-date knowledge of hotel services and facilities
  • Handle special requests and VIP guests with professionalism
  • Assist in maximizing room bookings and occupancy
What we offer
What we offer
  • Free parking
  • Discounted hotel rates
  • Lunch Check
  • Cycas smiles Reward & Celebration program
  • Guidance and training possibilities
  • Fun spirited workplace
  • Discounts in Radisson & Cycas Hotels
  • Fulltime
Read More
Arrow Right