Reservations Agent Job at Four Seasons (Miami)

Job Description

The Four Seasons Hotel Miami is searching for a full time Reservations Agent. The position will be responsible for selling the hotel and providing information to prospective guests. To capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction.

Job Responsibility

Capture sales from in-coming reservations calls and coordinate details of each reservation
Complete internal reservation forms
Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests
Handle guest complaints in accordance with Four Seasons policy
Process WRO, Trust, Internal Reservations, and FIT reservations
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests
Monitor Front Desk reservations made night prior, address any reoccurring issues
Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival
Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee
Respond according to the crisis management plan to any resort emergency or safety situation
Comply with Four Seasons’ Work Rules and Standards of Conduct
Work harmoniously and professionally with co-workers and supervisors

Requirements

Must be able to work all shifts including, AM's, PM's, weekends, and holidays
Must be able to analyze guest situations and make suggestions that meets and exceeds the guests expectations of the hotel
Must be fluent in English
Ability to analyze, prioritize, organize and follow up with a strong sense of urgency
Excellent interpersonal and communication skills, both in person and by telephone
Strong working knowledge of computers including but not limited to windows and keyboard
Skills and Ability to learn and master multiple software systems
Must be organized with the ability to handle multiple tasks
Previous hotel experience in a Reservations, Front Office, Sales and Marketing is strongly preferred
Continuous sitting for majority of the shift

What we offer

Competitive Salary & Wages
Medical, Dental and Vision insurance
401(k) Retirement Plan
Paid Time Off and Holiday Pay
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals

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