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Accor Logo Accor · Hospitality and Tourism

Reservations Agent

United Kingdom, London · Job Posted January 31, 2026
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Job Description

We’re on the lookout for a Reservations Agent to be the go-to person for guests booking their stay at Hyde London City. You’ll play a key role as the initial contact for guests, giving top-notch service, making guests feel at home, and finding ways to boost sales.

Job Responsibility

  • Answer guest enquiries in a timely and professional manner
  • Stay on top of what's happening in our hotels and the local scene
  • Quote rates, process, and confirm reservations by email or phone, following the department’s guidelines
  • Secure bookings, and charge no-show or late cancellation fees when needed
  • Prepare and distribute daily, weekly, and monthly reports to keep the team informed and operations running smoothly
  • Work closely with the Revenue Manager to ensure accurate data entry, follow the pricing strategy in place, and stay up to date on the latest revenue strategies, promos, and offers
  • Collaborate with the Sales & Groups team to identify potential sales leads and follow the sales strategy in place
  • Maximise our sales by having a sales mindset and jumping on any chances to upsell
  • Highlight extra services or special packages to boost sales
  • Work closely with the Front Desk team for day-to-day operations
  • Work closely with finance team to audit and validate reservations commissions

Requirements

  • Experience in a similar role within a 4/5 star hotel
  • Outstanding organizational skills and the ability to multitask in a fast-paced environment
  • Exceptional communication skills and excellent command of the English language
  • Previous experience working with OPERA (Opera Cloud experience and working with TARS would be a plus)
  • Experience working for Accor hotels would be beneficial but not a must
  • You’re humble and open to ideas
  • we leave our egos at the door and help get it done
  • You’re up for doing things differently and trying (almost) everything once
  • You want to be part of something bigger and have fun along the way

Nice to have

  • Opera Cloud experience and working with TARS
  • Experience working for Accor hotels

What we offer

  • Up to 28 days holidays (inclusive of bank holidays), pension and life insurance
  • A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
  • Treat yourself with lots of retail & hospitality perks through our partners
  • Enjoy an experience stay at Hyde and a meal for two after your discovery period
  • Goes without saying, but we’ll feed you during your shift
  • Extra time off to volunteer with one of our partner charities
  • Cycle to work scheme
  • The chance to make your mark in a fast-growing Brand
  • Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
  • Excellent discounts across the entire Ennismore and Accor family of brands
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