Reservations Agent

• Respond promptly to incoming calls and emails to capture reservations and accurately input details into the reservations system
• Run daily reports to support operational departments and ensure accuracy of reservations information
• Manage the general reservations inbox, respond to inquiries, distribute messages, and process brochure or information requests
• Handle guest inquiries, special requests, and basic complaints in line with Four Seasons standards
• Accurately process WRO, Trust, Internal Reservations, and FIT reservations in the system
• Call guests or travel planners to confirm or guarantee non-guaranteed reservations, and manage waitlist clearances
• Review daily arrival reports, flag special requests, and assist in hard blocking rooms where applicable
• Monitor Front Desk reservations from the previous night and highlight any recurring issues
• Contact guests to clarify preferences or discrepancies prior to arrival
• Assist in processing Employee Comp and Friends & Family requests
• Follow Four Seasons standards for sales and guest service
• Follow established emergency and safety procedures
• Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct

• Excellent verbal and written English communication skills
• Previous experience working with Opera or a similar reservations system preferred
• Strong communication and sales skills with the ability to upsell and convert inquiries into bookings
• Proficiency in Microsoft Excel and PowerPoint
• Strong attention to detail, accuracy, and guest service mindset

Previous experience working with Opera or a similar reservations system preferred

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary stays at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals