Reservations Agent, Marriott Bonvoy

Marriott Bonvoy

Location:
Azerbaijan, Baku

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Reservations Agent position at The Ritz-Carlton Baku to process reservations, accommodate guest needs, and follow company standards.

Job Responsibility:

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
identify guest reservation needs and determine appropriate room type
verify availability of room type and rate
explain guarantee, special rate, and cancellation policies to callers
accommodate and document special requests
answer questions about property facilities/services and room accommodations
follow sales techniques to maximize revenue
input and access data in reservation system
handle special room reservation types
follow proper escalation procedures when addressing guest concerns
speak with others using clear and professional language
develop and maintain positive working relationships
comply with quality assurance expectations and standards

Requirements:

High school diploma or G.E.D. equivalent
no related work experience
no supervisory experience
no license or certification

Nice to have:

Experience in reservations
sales techniques knowledge

What we offer:

Training
development opportunities
recognition
access to join the luxury portfolio of Marriott
holistic well-being

Additional Information:

Job Posted:
November 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Reservations Agent