Reservations Agent Job at Marriott Bonvoy (Baku)

Cluster Reservations Agent

The Full Time Cluster Reservations Agent is a cluster role supporting two hotels...

Location

Australia , Melbourne

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Previous experience in a Reservations Agent role in a 4 or 5 star hotel
Ability to work collaboratively in a fast-paced environment
Strong working knowledge of computer systems
Knowledge of the Opera PMS system
Good knowledge of MS Office applications (Word, Excel, PowerPoint) and Outlook
Strong attention to detail
Excellent verbal and written communication skills and interpersonal skills
Ability to multitask and manage multiple projects

Job Responsibility

Handling and processing reservations and inquiries from all booking channels
Analyse and update all traveller requests that are tailored to their requirements
Pre-arrival check to ensure guest history is linked and relevant booking information is updated
Follow up on No-Shows and late cancelations and process charges appropriately
Proactively seek to generate incremental revenue via upselling, promoting hotel F&B Venues and other hotel services and amenities
Fluent in selling room packages and higher room type
Close communication with other hotel departments to ensure every guest has a smooth arrival experience
To share any special guest information, preferences and instructions within the Reservations Team as well as with other departments
Assist reservation manager in inventory control by balancing inventory and managing overbooking
Able to handle room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations

What we offer

Discounts on hotel rooms for you and your family at all properties within the Marriott International group
Discounts on food & beverage across all our hotels
Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Fulltime

Reservations Agent

As a Reservations Agent at Hotel Arts Barcelona, you will process reservation re...

Location

Spain , Barcelona

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Follow proper escalation procedures when addressing guest concerns
Speak with others using clear and professional language

Job Responsibility

Ensure guest privacy and security
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Develop and exemplify The Ritz-Carlton Gold Standards
Speak with others using clear and professional language
Maintain positive working relationships with colleagues.

What we offer

Equal opportunity employer
Opportunity to work at a global brand leader in luxury hospitality
Access to Marriott International portfolio and resources
Engage with world-class hospitality professionals
Belief in creativity, thoughtfulness, and compassion.

Fulltime

Reservations Agent

Process reservation requests, changes, and cancellations while identifying guest...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting the correct code and rate
Follow proper escalation procedures when addressing guest concerns

What we offer

Opportunity to be proud of the work you do
Chance to work with amazing global team
Professional development and growth opportunities
Equal opportunity employment
Inclusive work environment

Fulltime

Reservations Agent

Process reservation requests and provide excellent customer service at The Ritz-...

Location

United States , Key Biscayne Miami

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting the correct code and rate
Follow proper escalation procedures when addressing guest concerns

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Creative, thoughtful and compassionate work environment
Chance to be proud of the work you do
Global team belonging
Professional development

Fulltime

Multi-property Reservations Agent

Join us as a Multi Property Reservations Agent to feel empowered by career growt...

Location

Australia , Melbourne

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Strong communication skills written and verbal
Relevant experience in a similar role
OPERA PMS Experience is highly preferable
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast paced environment
Armed with smart solutions and a can-do attitude

Job Responsibility

Handle all incoming calls into the hotel and redirect to each department as appropriate
Analyse and update all guest requests that are tailored to their requirements
Responsible for handling all hotel outlet reservations or guest orders
Assist and coordinate guest bookings, engaging with them and exceeding their expectations
Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings
Liase with other departments to deliver service excellence with each customer experience
Complete reservation administration tasks and offer general support to the team

What we offer

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program with flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
Employee Referral Incentives

Parttime

Reservations Agent

Four Points by Sheraton - where timeless classics are integrated with modern det...

Location

New Zealand , Auckland

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Strong communication skills written and verbal
Relevant experience in a similar role
Working rights in New Zealand
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast paced environment
Armed with smart solutions and a can-do attitude

Job Responsibility

Handle all incoming calls into the hotel and redirect to each department as appropriate
Analyse and update all traveller requests that are tailored to their requirements
Responsible for handling all hotel outlet reservations or traveller orders
Assist and coordinate traveller bookings, engaging with them and exceeding their expectations
Build and strengthen relationships with existing and new travellers to enable future bookings
Liase with other departments to deliver service excellence with each traveller experience
Complete reservation administration tasks and offer general support to the team

What we offer

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Parttime

Food & Beverage Reservation Agent

Food & Beverage Reservation Agent for The Tasman, a Luxury Collection Hotel in H...

Location

Australia , Hobart

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Exceptional communication and customer service skills
Strong attention to detail and organisational ability
Comfortable working across multiple systems and tasks
A professional, positive and collaborative attitude
Ability to work across various shifts if required
Previous experience in reservations, hospitality or events is highly regarded

Job Responsibility

Manage all Food & Beverage enquiries via phone and email
Coordinate Private Dining Room and outlet event bookings
Liaise with Food & Beverage, Catering & Events, and Sales teams
Create and distribute menus, event orders, signage and schedules
Maintain accurate reservation and event details in booking systems
Deliver warm, personalised guest service that reflects The Tasman's luxury standards
Uphold compliance, food safety and responsible service of alcohol procedures

What we offer

Be part of one of Australia's leading luxury hotels
Work with passionate, talented hospitality professionals
Global career pathways through Marriott International
Training, development and recognition programs
Competitive benefits, including hotel and dining discounts worldwide

Parttime

Senior Reservations Sales Agent

The Senior Sales Reservations Agent reports to the Reservations Supervisor and i...

Location

Canada , Whitehorse

Salary:

23.00 CAD / Hour

Air North, Yukon's Airline

Expiration Date

Until further notice

Requirements

Minimum Grade 12 diploma or equivalent
Minimum 2 years Reservation or Call Centre experience
Minimum 1 year aviation experience
Excellent English communication skills, both verbal and written
Computer proficiency with Microsoft Office and bookings software
Proven ability to lead and support a team
Must demonstrate a passion for providing superior customer service
Must be a Canadian citizen, Permanent Resident or show proof of right to work in Canada

Job Responsibility

Answer and resolve all Customer Service emails in a timely and professional manner
Provide general flight and airport information
Change and update itineraries
Stay current and knowledgeable on all Company products and services
Provide exceptional customer service – anticipate and identify customer needs and/or situations
provide solutions/services and remain compassionate and professional
Execute individual or travel agent bookings as directed upon request from the customer or colleague
Act as a resource for all agents, answering questions and providing support
Assist with training new agents, as requested
Handle escalated calls from Agents, passing on to Supervisor if required

What we offer

Competitive wages
Attractive benefits package including great travel perks
Enriching work environment

Fulltime

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Reservations Agent

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