Reservations Agent

• Handle reservation inquiries via telephone, email, chat, and GDS in a courteous, efficient, and professional manner
• Promote room types, suites, packages, and hotel experiences to maximize revenue opportunities
• Maintain full knowledge of both properties—including room categories, services, amenities, dining venues, spa offerings, and experiences
• Deliver personalized service while adhering to Four Seasons standards and communication guidelines
• Enter, modify, and confirm reservations in the Property Management System with accuracy
• Manage guest preferences, special requests, traces, and comments to ensure seamless coordination
• Process cancellations, no-shows, amendments, and ensure timely follow-up with guests
• Liaise closely with Front Office, Housekeeping, Finance and Sales & Marketing to ensure alignment and efficient operations
• Communicate clearly with colleagues to provide continuity and visibility across shifts
• Uphold a professional image—appearance, conduct, and communication—at all times

• Previous experience in hotel reservations, customer service, or sales
• luxury hospitality experience preferred
• Fluent in English and French (written and spoken)
• additional languages are an asset
• Strong sales skills with the ability to identify guest needs and recommend suitable options
• Excellent organizational abilities, attention to detail, and capacity to multitask under pressure
• Positive attitude, strong teamwork spirit, and genuine passion for guest service

Additional languages are an asset

• A culture grounded in respect, teamwork, and the Golden Rule
• Career development opportunities with a world‑renowned luxury brand
• A supportive and engaging work environment that values diversity and inclusion
• Competitive benefits and recognition for excellence in performance