Reservations Agent, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Zhengzhou

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Process reservation requests, determine guest needs, and verify availability; Follow policies ensuring data accuracy and customer satisfaction; Collaborate positively with team members and address guest inquiries professionally; Maintain standards of uniform appearance and quality assurance; Welcome guests, address their needs, and support their travel experiences

Job Responsibility:

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Protect the privacy and security of guests and coworkers
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Comply with quality assurance expectations and standards
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

What we offer:

Equal opportunity employer
Environment valuing diverse backgrounds
Opportunity for professional growth with Marriott International

Additional Information:

Job Posted:
September 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Reservations Agent