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Marriott Bonvoy Logo Marriott Bonvoy · Customer Service

Reservations Agent

Mexico, Mexico City · Job Posted May 29, 2026
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Job Description

Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties.

Job Responsibility

  • Serve guests from around the world as they embark on their travel journey
  • Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations
  • Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat
  • Process reservation requests and support of basic loyalty and customer care requests
  • Identify guest reservation needs and follow sales techniques to maximize revenue
  • Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management
  • Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties

Requirements

  • Education: High school diploma or G.E.D. equivalent
  • Related Work Experience: No related work experience
  • Supervisory Experience: No supervisory experience
  • License or Certification: None
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