CrawlJobs Logo

Reservations Agent

fourseasons.com Logo

Four Seasons

Location Icon

Location:
Spain , Illes Balears

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Reservations Agent is responsible for managing guest bookings and inquiries efficiently while delivering outstanding customer service. This role ensures accurate reservations, maximizes revenue, and supports the overall guest experience.

Job Responsibility:

  • Manage guest bookings and inquiries efficiently while delivering outstanding customer service
  • Capture sales from in-coming reservations calls (Room, Spa and Dining) and coordinate details of each call and complete internal reservation process
  • Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
  • Complete pre arrival communication for guests arriving
  • Process deposits for reservations that require
  • Executes all tasks and trainings assigned by the supervisor
  • Answer incoming hotel calls in an efficient and friendly manner
  • Manage Four Seasons chat, responding to requests in a timely manner
  • Process email reservation requests from all outside agencies and colleagues
  • Answer General Reservations and Contact Us e-mail
  • Receive and process all Wholesale or Travel Agent reservation requests via email
  • Support the Travel Industry team as related to Wholesale and Leisure reservations needs
  • Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
  • Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival
  • Support Guest Recognition Specialist and Group Rooms Coordinator in responsibilities
  • Accepts and delivers wake up calls, messages, and faxes in a timely manner
  • Handle guest complaints in accordance with the Four Seasons policy
  • Comply with Four Seasons standards for sales and marketing
  • Actively offers operational, employee and customer (internal and external) related feedback to management
  • Takes ownership of guest concerns and requests
  • ensures speedy and accurate follow up where required
  • acts decisively to ensure guest satisfaction
  • Ensures appropriate guest recognition in accordance with the hotel's programs
  • Maintains high levels of guest confidentiality and data privacy as per company guidelines

Requirements:

  • High school education or equivalent experience
  • Minimum 1-2 years' experience in a high-volume call setting or similar hotel experience
  • Strong attention to detail and organizational skills
  • Excellent customer service skills
  • Strong and effective communication skills
  • Ability to read, write, and speak English
  • Work Experience: 2 Years
  • Degree: Professional /Technician
  • Languages: Spanish / English
  • Language Ability: High
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Discounts at our hotel restaurants
  • Discounts on local services
  • Possibility of accommodation and transportation to work (at a reduced cost)

Additional Information:

Job Posted:
January 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Four Seasons - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Reservations Agent

Cluster Reservations Agent

The Full Time Cluster Reservations Agent is a cluster role supporting two hotels...
Location
Location
Australia , Melbourne
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a Reservations Agent role in a 4 or 5 star hotel
  • Ability to work collaboratively in a fast-paced environment
  • Strong working knowledge of computer systems
  • Knowledge of the Opera PMS system
  • Good knowledge of MS Office applications (Word, Excel, PowerPoint) and Outlook
  • Strong attention to detail
  • Excellent verbal and written communication skills and interpersonal skills
  • Ability to multitask and manage multiple projects
Job Responsibility
Job Responsibility
  • Handling and processing reservations and inquiries from all booking channels
  • Analyse and update all traveller requests that are tailored to their requirements
  • Pre-arrival check to ensure guest history is linked and relevant booking information is updated
  • Follow up on No-Shows and late cancelations and process charges appropriately
  • Proactively seek to generate incremental revenue via upselling, promoting hotel F&B Venues and other hotel services and amenities
  • Fluent in selling room packages and higher room type
  • Close communication with other hotel departments to ensure every guest has a smooth arrival experience
  • To share any special guest information, preferences and instructions within the Reservations Team as well as with other departments
  • Assist reservation manager in inventory control by balancing inventory and managing overbooking
  • Able to handle room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations
What we offer
What we offer
  • Discounts on hotel rooms for you and your family at all properties within the Marriott International group
  • Discounts on food & beverage across all our hotels
  • Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
  • Fulltime
Read More
Arrow Right

Reservations Agent

As a Reservations Agent at Hotel Arts Barcelona, you will process reservation re...
Location
Location
Spain , Barcelona
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Follow proper escalation procedures when addressing guest concerns
  • Speak with others using clear and professional language
Job Responsibility
Job Responsibility
  • Ensure guest privacy and security
  • Welcome and acknowledge all guests according to company standards
  • Anticipate and address guests’ service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Develop and exemplify The Ritz-Carlton Gold Standards
  • Speak with others using clear and professional language
  • Maintain positive working relationships with colleagues.
What we offer
What we offer
  • Equal opportunity employer
  • Opportunity to work at a global brand leader in luxury hospitality
  • Access to Marriott International portfolio and resources
  • Engage with world-class hospitality professionals
  • Belief in creativity, thoughtfulness, and compassion.
  • Fulltime
Read More
Arrow Right

Cluster Reservations Agent

Process all cluster reservation requests, changes, and cancellations received by...
Location
Location
Philippines , Manila
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Process all cluster reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify all reservation information with callers to ensure accuracy
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types by inputting the correct code and rate into the reservation system
Job Responsibility
Job Responsibility
  • Process all cluster reservation requests, changes, and cancellations
  • Identify guest reservation needs and determine appropriate room type
  • Verify all reservation information with callers to ensure accuracy
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types by inputting the correct code and rate into the reservation system
  • Fulltime
Read More
Arrow Right

Agent-Reservations

This position involves processing reservation requests, addressing guest inquiri...
Location
Location
Saudi Arabia , Riyadh
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • None (License or Certification)
Job Responsibility
Job Responsibility
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
  • Follow proper escalation procedures when addressing guest concerns
What we offer
What we offer
  • Equal opportunity employer
  • Diverse workforce
  • Sustaining an inclusive culture
  • Non-discrimination on any protected basis (disability, veteran status, etc.)
  • Fulltime
Read More
Arrow Right

Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...
Location
Location
Malaysia , Johor Bahru
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
Job Responsibility
Job Responsibility
  • Process reservation requests, changes, and cancellations
  • Identify guest reservation needs
  • Verify room type and rate availability
  • Explain guarantee, special rate, and cancellation policies
  • Accommodate special requests
  • Answer questions about property facilities/services
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types
  • Follow escalation procedures for guest concerns
What we offer
What we offer
  • Inclusive, people-first culture
  • Global community
  • Engaging experiences and thoughtful service
  • Opportunity to be part of a diverse workforce
  • Fulltime
Read More
Arrow Right

Reservations Agent

The Reservations Agent will process all reservation requests, changes, and cance...
Location
Location
Saudi Arabia , The St. Regis Red Sea Resort
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
Job Responsibility
Job Responsibility
  • Process reservation requests, changes, and cancellations
  • Identify guest reservation needs
  • Verify room availability
  • Explain guarantee, special rate, and cancellation policies
  • Accommodate special requests
  • Answer questions about property facilities/services
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types
  • Follow escalation procedures for guest concerns
What we offer
What we offer
  • Inclusive, people-first culture
  • Commitment to non-discrimination
  • Bespoke and anticipatory service
  • Signature Butler Service
  • Global team opportunities
  • Fulltime
Read More
Arrow Right

Reservations Agent

The Reservations Agent will process all reservation requests, changes, and cance...
Location
Location
Saudi Arabia , Riyadh
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
Job Responsibility
Job Responsibility
  • Process reservation requests, changes, and cancellations
  • Identify guest reservation needs
  • Verify room type and rate availability
  • Explain guarantee, special rate, and cancellation policies
  • Accommodate special requests
  • Answer questions about property facilities/services
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types
  • Follow escalation procedures for guest concerns
What we offer
What we offer
  • Training and development opportunities
  • Recognition programs
  • Holistic well-being focus
  • True camaraderie with diverse co-workers
  • Luxury work environment
  • Fulltime
Read More
Arrow Right

Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...
Location
Location
Qatar , Westbay
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
Job Responsibility
Job Responsibility
  • Process reservation requests, changes, and cancellations
  • Identify guest reservation needs
  • Verify room availability
  • Explain policies
  • Accommodate special requests
  • Answer questions about property facilities
  • Follow sales techniques
  • Input data into reservation system
  • Follow escalation procedures
  • Maintain confidentiality
What we offer
What we offer
  • Inclusive, people-first culture
  • Non-discrimination policy
  • Opportunity to work in a diverse workforce
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy