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Four Seasons Logo Four Seasons · Hospitality and Tourism

Reservations Agent

Spain, Illes Balears · Job Posted January 19, 2026
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Job Description

The Reservations Agent is responsible for managing guest bookings and inquiries efficiently while delivering outstanding customer service. This role ensures accurate reservations, maximizes revenue, and supports the overall guest experience.

Job Responsibility

  • Manage guest bookings and inquiries efficiently while delivering outstanding customer service
  • Capture sales from in-coming reservations calls (Room, Spa and Dining) and coordinate details of each call and complete internal reservation process
  • Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
  • Complete pre arrival communication for guests arriving
  • Process deposits for reservations that require
  • Executes all tasks and trainings assigned by the supervisor
  • Answer incoming hotel calls in an efficient and friendly manner
  • Manage Four Seasons chat, responding to requests in a timely manner
  • Process email reservation requests from all outside agencies and colleagues
  • Answer General Reservations and Contact Us e-mail
  • Receive and process all Wholesale or Travel Agent reservation requests via email
  • Support the Travel Industry team as related to Wholesale and Leisure reservations needs
  • Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
  • Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival
  • Support Guest Recognition Specialist and Group Rooms Coordinator in responsibilities
  • Accepts and delivers wake up calls, messages, and faxes in a timely manner
  • Handle guest complaints in accordance with the Four Seasons policy
  • Comply with Four Seasons standards for sales and marketing
  • Actively offers operational, employee and customer (internal and external) related feedback to management
  • Takes ownership of guest concerns and requests
  • ensures speedy and accurate follow up where required
  • acts decisively to ensure guest satisfaction
  • Ensures appropriate guest recognition in accordance with the hotel's programs
  • Maintains high levels of guest confidentiality and data privacy as per company guidelines

Requirements

  • High school education or equivalent experience
  • Minimum 1-2 years' experience in a high-volume call setting or similar hotel experience
  • Strong attention to detail and organizational skills
  • Excellent customer service skills
  • Strong and effective communication skills
  • Ability to read, write, and speak English
  • Work Experience: 2 Years
  • Degree: Professional /Technician
  • Languages: Spanish / English
  • Language Ability: High

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Discounts at our hotel restaurants
  • Discounts on local services
  • Possibility of accommodation and transportation to work (at a reduced cost)
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