Reservations Agent Job at Marriott Bonvoy (Kampala)

Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Malaysia , Penang

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Ability to process reservation requests, changes, and cancellations
Ability to identify guest reservation needs and determine appropriate room type
Ability to verify availability of room type and rate
Ability to explain guarantee, special rate, and cancellation policies
Ability to accommodate and document special requests
Ability to answer questions about property facilities/services and room accommodations
Ability to follow sales techniques to maximize revenue
Ability to input and access data in reservation system
Ability to indicate special room reservation types by inputting the correct code and rate
Ability to follow proper escalation procedures when addressing guest concerns

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Kazakhstan , Astana

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reservations Agent

At the heart of the community, Sheraton Grand Mirage Resort Port Douglas brings ...

Location

Australia , Port Douglas

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

A positive 'can-do' working style
A flexible approach with the ability to identify and successfully implement new initiatives and problem-solving solutions
A collaborative and open communication style
12 months working in a similar role
Experience in a Hotel or Travel Agency is desirable
Have valid rights to work in Australia

Job Responsibility

Deliver premium client service to our guests securing their bookings and promoting Resort facilities and Marriott Bonvoy
Check daily reports for room lists and changes
Liaise daily with Reservations Manager, Events, and Sales & Marketing team to ensure correct information is provided for forecasting & reporting
Check rooms availability and liaise with revenue management for best rate and assess availability for group bookings
Set up group rate schedules & enter group bookings
Attend rundown, pre con and weekly sales meetings
Liaise with conference organisers to ensure timely & correct rooming lists
Provide accurate end of month figures for reporting
Issue FIT group runsheets
Carry out handovers with front office manager for group arrivals

What we offer

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Free onsite parking and work attire laundered
Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Fulltime

Reservations Agent

As a Reservations and Communications Executive, you will handle all day-to-day e...

Location

United Kingdom , Witney

Salary:

30900.00 - 33900.00 GBP / Year

Maison Estelle

Expiration Date

June 28, 2026

Requirements

Passionate about creating exceptional guest experience with keen attention to detail
Experience in luxury hospitality or travel is advantageous
Confident IT user and telephone communicator
Ability to proactively anticipate guest needs and requests in a timely manner ensuring positive outcomes and elevation of the Estelle Manor experience
Comfortable taking ownership, accountability and acting as a point of reference for guests and members
Excellent communication skills and comfortable talking to colleagues, senior management and building relationships with our members and guests
Ability to perform under pressure and deliver results to deadlines

Job Responsibility

Handle all day-to-day enquiries for Estelle Manor
Answering and responding to all incoming calls, messages and requests in a warm and friendly way ensuring our members and guests always feel hosted in their home
Passion for delivering exceptional service in an efficient manner
positive attitude and keen motivation to develop any previous reservations experience and skills

What we offer

Exclusive staff rates
Biannual company socials plus smaller social and sports groups
F&B discounts across sister properties
Estelleversary gifting for all employees
Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees
Meals during shift
Cycle to Work scheme
Pension, health cash plan and life assurance schemes
28 days holiday, inclusive of bank holidays, which increases with length of service
Colleague Forums and Sustainability Committees

Fulltime

Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

United States , Santa Barbara

Salary:

29.00 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

United Arab Emirates , Abu Dhabi

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

New

Reservations Agent

Location

United States of America , Chicago

Salary:

25.43 - 26.93 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Exceptional communication skills and command of English language
Additional language preferred but not required
Completion of Post-Secondary Education in Hospitality or related field
Previous experience in Reservations and/or Front Office managing a high call volume
Strong Customer Service, Multi-tasking, and Communication Skills
Knowledge of Opera Property Management System and ability to operate other various electronic systems
Service Passion for Luxury Hospitality
Requires attention to detail and problem solving skills
Candidates must have valid work authorization for the U.S.

Job Responsibility

Booking Room, Spa and Restaurant reservations via phone, email requests, and guest in-house requests
Providing general information about the hotel and assisting callers
Responding to emergencies by connecting the appropriate individuals by phone or radio
Acting as the friendly and courteous voice of the operator
Being an authority on all restaurant food menus, alternative cuisine and all beverage lists
Overseeing the entire sequence of service ensuring guest room accommodations, spa appointments and restaurant reservations are correctly processed and carried out within stated delivery time according to Four Seasons Standards
Offering professional and friendly service while multitasking, problem solving, and ensuring all guest's needs are met
Being a willing team player, comfortable with computer systems as well as communicating over the telephone
Maintaining excellent personal presentation and interpersonal skills and maintaining a clear and pleasant voice along with a positive attitude
Listening to guest complaints and handling those complaints graciously while actively and creatively finding solutions

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Reservations Agent

The Four Seasons Resort Costa Rica at Peninsula Papagayo is looking for a Reserv...

Location

Costa Rica , Peninsula Papagayo

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Strong leadership, interpersonal and analytical skills
Ability to prioritize and adapt to changing needs of the operation
Passion for service

Job Responsibility

Sell the resort and provide information to prospective guests
Capture sales from incoming calls and coordinate details of each reservation
Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests
Handle guest complaints in accordance with Four Seasons policy
Process WRO, Trust, Internal Reservations, and FIT reservations
Call to confirm and/or guarantee non-guaranteed reservations clear waitlisted reservations
Run appropriate reports checking for special requests and hard blocking rooms, inform Manager of any Special Attention, VIP guests
Monitor Front Desk reservations made night prior, address any reoccurring issues
Contact guests or travel planners to clarify any discrepancies in preferences or requests before guests’ arrival
Process Employee Comp requests, handle Friends & Family requests

Fulltime

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Reservations Agent

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