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Reservations Agent

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Four Seasons

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Location:
Czech Republic , Prague

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Reservations Agent (Core Agent), you will be a key part of the Core Department, supporting guests with arranging accommodations and delivering personalized, seamless booking experiences. You will represent Four Seasons through phone and digital channels, ensuring every interaction reflects our commitment to exceptional service while supporting the wider Sales and Marketing strategy.

Job Responsibility:

  • Handle inbound calls and chat inquiries, converting requests into confirmed reservations
  • Provide expert knowledge of room types, rates, hotel amenities, CottoCrudo restaurant, and AVA Spa offerings
  • Accurately record and manage reservations, guest profiles, and account information in all systems
  • Use selling techniques to maximize conversion while focusing on guest needs and preferences
  • Manage group reservations, including setting up room blocks and handling special requests
  • Resolve guest inquiries and challenges promptly and professionally, ensuring high satisfaction

Requirements:

  • High school diploma or higher education
  • Fluency in English (spoken and written)
  • Strong communication skills with a guest‑centric and sales‑oriented mindset
  • Ability to multitask effectively and perform well under pressure
  • Computer proficiency, including Excel, Word, internet, and hotel systems
  • Professional attitude that reflects Four Seasons service culture and standards

Nice to have:

Czech is an advantage but not mandatory

What we offer:
  • Competitive remuneration
  • Excellent Training and Development opportunities
  • Discover the world with attractive employee rates at Four Seasons Hotels worldwide
  • Complimentary Employee Meals and laundry/dry cleaning
  • Employee benefit cafeteria system

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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