Reservations Agent, Marriott Bonvoy

Marriott Bonvoy

Location:
Saudi Arabia, Jeddah

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Process reservation requests, changes, and cancellations. Identify guest needs, verify availability, explain policies, accommodate special requests, and maximize revenue through sales techniques. Maintain professional standards, protect guest privacy, and provide excellent customer service in a team environment at Four Points by Sheraton Jeddah Corniche.

Job Responsibility:

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting correct code and rate
Follow proper escalation procedures when addressing guest concerns
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Protect privacy and security of guests and coworkers
Welcome and acknowledge all guests according to company standards
Anticipate and address guests' service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships
Support team to reach common goals
Listen and respond appropriately to concerns of other employees
Comply with quality assurance expectations
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to process reservation requests, changes, and cancellations
Identify guest reservation needs
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies
Accommodate and document special requests
Answer questions about property facilities/services
Follow sales techniques to maximize revenue
Input and access data in reservation system
Follow proper escalation procedures
Maintain confidentiality of proprietary information
Protect privacy and security of guests and coworkers
Welcome and acknowledge all guests according to company standards
Anticipate and address guests' service needs
Assist individuals with disabilities
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships
Support team to reach common goals
Comply with quality assurance expectations
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds

What we offer:

Equal opportunity employment
Valuing and celebrating unique backgrounds
Rich blend of culture, talent, and experiences
Non-discrimination policy
United community where everyone is welcome
Supportive team environment
Global portfolio of brands with Marriott International

Additional Information:

Job Posted:
September 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Reservations Agent