Reservations Agent Job at Four Seasons (Westlake Village)

Reservations Agent

Four Seasons

Location:
United States of America , Westlake Village

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

23.07 USD / Hour

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Job Description:

Four Seasons Hotel Westlake Village is seeking a Reservations Agent to promote the resort and provide detailed information to prospective guests. This role will capture sales from incoming calls and secure reservations, ensuring each guest receives personalized attention. The ideal candidate will coordinate all reservation details to ensure guest satisfaction and create a seamless booking experience from start to finish.

Job Responsibility:

Capture sales from in-coming reservations calls and coordinate details of each reservation
Complete internal reservation forms and reports which includes ensuring the cleanliness of all bookings that come from different channels within the Four Seasons
All reservations calls will follow Four Seasons Standards
Answer General Reservations e-mail and Four Seasons Messenger feature, retrieve and distribute mail and process guest requests
Process WRO, and Internal reservations
Ensure that all booking requirements are met for each booking
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests

Requirements:

Excellent reading, writing and oral proficiency in the English language
The ability to have strong communication skills among co-workers and guests
The ability to multi-task on several assignments at once
The ability to anticipate guests needs and go above and beyond when needed
The ability to operate computer equipment and other systems associated with the position
High school degree or equivalent experience
One to two years previous experience as a receptionist or in a related position

What we offer:

Health Insurance - Medical, Dental & Vision
401K Retirement savings plan
Employee Assistance Program
Investment in your Wellbeing
Life Insurance
Complimentary Room nights and discounted rates
Complimentary Dry Cleaning for Employee Uniforms
Free meals and on-site parking
Training programs, tuition reimbursement
Growth & Development opportunities

Additional Information:

Job Posted:
January 29, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Four Seasons - All Job Offers

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