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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Reservations Agent

Austria, Vienna Employment contract 2263.00 EUR / Month · Job Posted May 29, 2026
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Job Description

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury services and seek for the best hospitality professionals worldwide. We are convinced that the Ladies and Gentlemen of The Ritz-Carlton are the most important resource in our service commitment to our guests. The Gold Standards serve as the foundation of the Ritz-Carlton brand and motivate us to be better every day. With this approach and the firm belief that our culture is the driving force of success, The Ritz-Carlton has earned an international reputation as a market leader in luxury hospitality. As part of our team, you will get to know our Gold Standards, such as our Employee Promise, our Credo, and our Service Values. We promise you that with us, you will have the opportunity to be proud of your work and your fellow Ladies and Gentlemen.

Job Responsibility

  • correct acceptance of reservations
  • Enthusiasm for dealing with guests and customers on the phone
  • Entry of reservations into the reservation system MARSHA
  • detailed work according to standard specifications
  • safe handling of the common MS Office programs

Requirements

  • Professional experience at the reception and/or reservation of the upscale hotel industry
  • resilience, well organized and structured
  • Friendliness, flexibility, reliability and a high degree of responsibility
  • very good knowledge of German and English in spoken and written language
  • Good knowledge of the software OPERA and MS Office
  • MARSHA Knowledge of advantage
  • Friendliness, teamwork and flexibility
  • professional behavior even in stressful situations

Nice to have

MARSHA Knowledge

What we offer

  • Become part of the Top 1% of Hospitality Professionals
  • Work in a 5-star environment
  • Excellent career opportunities worldwide
  • Regular training & development opportunities
  • Motivated and supportive team
  • Unique employee benefits such as hotel stays, Food & Beverage discounts, retail discounts, free uniform cleaning and meals, wellbeing and recognition programs
  • Competitive compensation
  • guaranteed annual pay increase based on your performance
  • two-day Onboarding
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