Reservations Agent

• Answer incoming calls, emails, and online reservation inquiries in a professional and courteous manner
• Accurately process reservations, changes, and cancellations according to resort policies and procedures
• Promote the resort’s amenities, special offers, and packages to enhance the guest experience and maximize revenue
• Provide detailed information about room types, rates, availability, and resort facilities
• Maintain accurate records of all reservations and guest communications within the property management system
• Communicate special requests and booking details to appropriate departments
• Work closely with the Front Office and Sales teams to ensure seamless guest experiences and accurate room inventory
• Assist with group reservations, corporate bookings, and travel agency inquiries as needed
• Verify and process payment information accurately and securely
• Follow all reservation policies regarding guarantees, deposits, no-shows, and cancellations
• Handle guest concerns and escalations professionally, ensuring prompt resolution or referral to leadership
• Uphold Dellshire Resort’s brand standards, service values, and commitment to excellence

• High school diploma or equivalent required
• hospitality or business coursework preferred
• Minimum 1 year of experience in hotel or resort reservations, front desk, or customer service role preferred
• Strong communication and interpersonal skills, both verbal and written
• Proficiency in Microsoft Office and property management systems (Opera, SynXis, or similar)
• Excellent organizational skills and attention to detail
• Ability to multitask and remain calm under pressure in a fast-paced environment
• Professional appearance and demeanor
• Flexibility to work weekends, holidays, and evenings as required by business needs

hospitality or business coursework preferred

• Comprehensive health, dental, and vision coverage
• Paid time off and holidays
• 401(k) with employer match
• Associate recognition programs
• Exclusive discounts and family perks
• Free employee meal daily