Reservations Agent Job at Bespoke Hotels (London)

New

Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Indonesia , Yogyakarta

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

New

Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Egypt , Cairo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Jordan , Amman

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reservations Agent

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and...

Location

Austria , Vienna

Salary:

2263.00 EUR / Month

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Professional experience at the reception and/or reservation of the upscale hotel industry
resilience, well organized and structured
Friendliness, flexibility, reliability and a high degree of responsibility
very good knowledge of German and English in spoken and written language
Good knowledge of the software OPERA and MS Office
MARSHA Knowledge of advantage
Friendliness, teamwork and flexibility
professional behavior even in stressful situations

Job Responsibility

correct acceptance of reservations
Enthusiasm for dealing with guests and customers on the phone
Entry of reservations into the reservation system MARSHA
detailed work according to standard specifications
safe handling of the common MS Office programs

What we offer

Become part of the Top 1% of Hospitality Professionals
Work in a 5-star environment
Excellent career opportunities worldwide
Regular training & development opportunities
Motivated and supportive team
Unique employee benefits such as hotel stays, Food & Beverage discounts, retail discounts, free uniform cleaning and meals, wellbeing and recognition programs
Competitive compensation
guaranteed annual pay increase based on your performance
two-day Onboarding

Fulltime

Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Japan , Yokohama

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
License or Certification: None

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reservations Agent

Location

Indonesia , Lampung

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

United Arab Emirates , Abu Dhabi

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Malaysia , Penang

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Ability to process reservation requests, changes, and cancellations
Ability to identify guest reservation needs and determine appropriate room type
Ability to verify availability of room type and rate
Ability to explain guarantee, special rate, and cancellation policies
Ability to accommodate and document special requests
Ability to answer questions about property facilities/services and room accommodations
Ability to follow sales techniques to maximize revenue
Ability to input and access data in reservation system
Ability to indicate special room reservation types by inputting the correct code and rate
Ability to follow proper escalation procedures when addressing guest concerns

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

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