Reservations Agent

• Booking Room, Spa and Restaurant reservations via phone, email requests, and guest in-house requests
• Providing general information about the hotel and assisting callers
• Responding to emergencies by connecting the appropriate individuals by phone or radio
• Acting as the friendly and courteous voice of the operator
• Being an authority on all restaurant food menus, alternative cuisine and all beverage lists
• Overseeing the entire sequence of service ensuring guest room accommodations, spa appointments and restaurant reservations are correctly processed and carried out within stated delivery time according to Four Seasons Standards
• Offering professional and friendly service while multitasking, problem solving, and ensuring all guest's needs are met
• Being a willing team player, comfortable with computer systems as well as communicating over the telephone
• Maintaining excellent personal presentation and interpersonal skills and maintaining a clear and pleasant voice along with a positive attitude
• Listening to guest complaints and handling those complaints graciously while actively and creatively finding solutions
• Identifying when unable to assist guest and communicating with management in a timely manner
• Communicating with all departments as needed over multiple platforms including Teams, HotSOS, Vocera, email, radio and in person
• Communicating with guests on multiple platforms including FS Messenger, phone, email and in-person
• Working closely with the Concierge staff to coordinate guest requests and activities
• Working entire shifts supporting other departments including Front Desk, Guest Services, and Concierge
• Handling hotel emergency procedures and situations with maturity and professionalism
• Performing tasks and projects as delegated by the Core Supervisor, Core Manager, Front Desk Assistant Manager, Front Desk Manager, Chef Concierge, Front Office Manager, Front Office Supervisor or Rooms Division Manager

• Exceptional communication skills and command of English language
• Additional language preferred but not required
• Completion of Post-Secondary Education in Hospitality or related field
• Previous experience in Reservations and/or Front Office managing a high call volume
• Strong Customer Service, Multi-tasking, and Communication Skills
• Knowledge of Opera Property Management System and ability to operate other various electronic systems
• Service Passion for Luxury Hospitality
• Requires attention to detail and problem solving skills
• Candidates must have valid work authorization for the U.S.

Additional language preferred but not required

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals