Reservations Agent

• Reservations Management: handle incoming reservation enquiries via phone, email and online channels, ensuring all bookings are processed accurately and in a timely manner
• Guest Communication: deliver professional and friendly communication with guests, travel agents and corporate clients, assisting with queries, booking requests and special requirements
• System Accuracy: maintain accurate reservation records within the hotel management system, ensuring guest information, billing details and booking notes are correctly updated
• Attention to Detail: review reservations daily to ensure accuracy, manage amendments or cancellations efficiently and monitor upcoming arrivals

• Previous experience in a similar role would be desirable, but not essential as full on the job training will be provided
• Excellent communication skills in English, both verbal and written
• Additional language proficiency is a bonus
• A passion for delivering exceptional guest service with a friendly and approachable demeanour
• Strong organizational skills and the ability to multitask in a fast-paced environment
• Proficient computer skills, including knowledge of hotel management systems
• Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7

Additional language proficiency

• Competitive salary and opportunities for career growth within Lighthouse Hotel management family
• Enhanced benefits for all employees – including 24/7 access to an online GP
• Extensive training and development programs to enhance your skills and knowledge
• Employee / Friend & Family discounts on hotel stays and dining
• Vibrant and inclusive work environment with a diverse team
• Employee recognition programs to celebrate your achievements