Reservations Agent

• Process all reservation requests, changes, and cancellations received by phone, email and social channels (or any other applicable platform)
• identify guest reservation needs and determine appropriate room type
• accommodate and document special requests
• maintain guest history, update and ensure the latest information is retained in the record
• be proficient in answering questions about property facilities/services and room accommodations
• use sales techniques when assisting guests in making reservations, including personalising calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister Marriott International properties on sold out days
• follow proper escalation procedures when addressing guest concerns
• promotion of Marriott Bonvoy loyalty program
• maximise upselling opportunities where possible
• demonstrate self-confidence, energy, personal, manage time well and build a positive work environment

• Minimum one year experience in reservations/front office
• knowledge of Opera PMS advantageous
• possess excellent verbal and written communication and Microsoft Office skills, and a high attention to detail
• ability to work in a fast-paced environment with strong organisational and interpersonal skills and prioritisation of tasks

knowledge of Opera PMS

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• the best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
• discounts on food & beverage across all our hotels
• recognition programs to keep you motivated
• wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• ‘Great Places to Work’ certified