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Four Seasons Logo Four Seasons · Hospitality and Tourism

Reservations Agent

United States of America, Río Grande, Puerto Rico · Job Posted January 20, 2026
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Job Description

Reservations Agents sell the resort and provide information to prospective guests, capture sales from the incoming calls and coordinate details of each reservation.

Job Responsibility

  • Capture sales from in-coming reservations calls and coordinate details of each reservation
  • Complete internal reservation forms
  • Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
  • Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests
  • Handle guest complaints in accordance with Four Seasons policy
  • Process WRO, Trust, Internal Reservations, and FIT reservations
  • Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
  • Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests
  • Monitor Front Desk reservations made night prior, address any reoccurring issues
  • Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival
  • Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager
  • Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee
  • Respond according to the crisis management plan to any resort emergency or safety situation
  • Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact

Requirements

  • High School Diploma
  • Previous Reservations and/or Front Office experience
  • High Volume Call Center experience
  • Computers and Windows 95/98
  • Reading, writing, and oral proficiency
  • Communication Skills
  • Strong Customer Service

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
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