Reservations Agent Job at Four Seasons (Kuala Lumpur)

Reservations Agent

Four Seasons

Location:
Malaysia , Kuala Lumpur

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Reservations Agent (Cluster Role) is responsible for selling the hotel and providing information to prospective guests, to capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction. The Reservations Agent (Cluster Role) should be an experienced customer service professional with excellent phone skills, ability to multitask and have a passion for service and hospitality. In addition, he/she must be a willing team player, comfortable with computer systems as well as communicating over the telephone.

Job Responsibility:

Capture sales from in-coming reservations calls and coordinate details of each reservation
Complete internal reservation forms
Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests
Process WRO, Trust, Internal Reservations, and FIT reservations
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests
Monitor Front Desk reservations made night prior, address any reoccurring issues
Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival
Respond according to the crisis management plan to any resort emergency or safety situation
Works harmoniously and professionally with co-workers and supervisors

Requirements:

Poses an affinity for guest service
Excellent personal presentation and interpersonal skills
Proficient in Microsoft office tools like PowerPoint, Word, and Excel
Excellent reading, writing, and oral proficiency in English language
Must be able to speak, read, and write Bahasa Malaysia
Able to work flexible hours as per business demands and needs
Must have the right to work in Malaysia

What we offer:

Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for employee uniforms
Complimentary employee meals

Additional Information:

Job Posted:
January 18, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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