Reservations Agent Job at Marriott Bonvoy (Key Biscayne Miami)

New

Reservations Agent

Thrive in an environment where care and kindness are at the heart of everything ...

Location

New Zealand , Queenstown

Salary:

Not provided

SOFITEL

Expiration Date

Until further notice

Requirements

Minimum 1 year previous Reservation/Front Office experience is essential
5 star luxury environment is preferred
Expert knowledge of Opera and familiar with Accor ResWeb and DataWeb system
Passion for high end hospitality with an absolute eye for detail
A demonstrated ability to build warm relationships and gain trust at all levels
Excellent listening and negotiation skills
Projects professional image at all times through personal presentation/ interpersonal skills

Job Responsibility

Curate the structure of an exquisite stay, being the very first point of contact our guests have with us. Responsible for maximizing room and rate yield at the hotel, ensuring a timely response to all reservations enquiries
Process and input group, FIT and corporate reservations following hotel reservations policy
Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained
Take initiative to seek out memorable ways to engage with guests, and harness your creativity to deliver emotion and heart felt service in every interaction
Ensure all Group checklists are updated on the same date they are received
Send group invoice to companies/agents for payment and follow-up on any outstanding payments
Expertly provide upselling opportunities and recruit onto Accor Live Limitless (ALL)
Liaison with Sales team and Food and Beverage team for conference or event arrangement
Take personal responsibility to ensure that all inquiries are addressed
Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Operations Manager

What we offer

Competitive pay
daily staff meals
dry-cleaned uniform and laundry allowance
anniversary stays with F&B credit to enjoy
Free gym access
ski hire during the winter
EAP
well-being and mental health supports
12 weeks paid parental leave
rainbow inclusive policies and practices

Parttime

New

Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Malaysia , Kuching

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

New

Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

United States , Walt Disney World Dolphin

Salary:

19.00 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

New

Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Malaysia , Kota Kinabalu

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Indonesia , Yogyakarta

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Egypt , Cairo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Jordan , Amman

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reservations Agent

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and...

Location

Austria , Vienna

Salary:

2263.00 EUR / Month

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Professional experience at the reception and/or reservation of the upscale hotel industry
resilience, well organized and structured
Friendliness, flexibility, reliability and a high degree of responsibility
very good knowledge of German and English in spoken and written language
Good knowledge of the software OPERA and MS Office
MARSHA Knowledge of advantage
Friendliness, teamwork and flexibility
professional behavior even in stressful situations

Job Responsibility

correct acceptance of reservations
Enthusiasm for dealing with guests and customers on the phone
Entry of reservations into the reservation system MARSHA
detailed work according to standard specifications
safe handling of the common MS Office programs

What we offer

Become part of the Top 1% of Hospitality Professionals
Work in a 5-star environment
Excellent career opportunities worldwide
Regular training & development opportunities
Motivated and supportive team
Unique employee benefits such as hotel stays, Food & Beverage discounts, retail discounts, free uniform cleaning and meals, wellbeing and recognition programs
Competitive compensation
guaranteed annual pay increase based on your performance
two-day Onboarding

Fulltime

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