Reservations Agent

• Answer all reservations telephone calls and e-mails in a friendly manner, using clear English communication
• Ensure a clear understanding of inquiries and requests
• Promptly provide accurate information regarding availability of accommodations and other requested information
• Assist other departments such as Sales, Meetings and Conventions and Front Office with reservation related questions
• Assist with group blocks including communicating with internal/external clients, inputting of reservations
• Reviews pick up
• Assist HRCC with questions, problems or concerns that arise concerning reservations made at the hotel
• Maintain suite reservation request process and inventory controls for all suites and other room accommodations, as needed, to maximize revenue and meet customer needs
• Review advance deposit reservations and make corrections as needed

• Must be available to work a flexible schedule to include nights, weekends and holidays
• High school diploma or equivalent
• Previous hotel or resort experience preferred
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Bilingual in English and Spanish preferred

Bilingual in English and Spanish

• Comprehensive health insurance
• Retirement plans
• Paid time off
• On-site wellness programs
• Local discounts
• Employee rates on hotel stays
• Ongoing training and development opportunities
• Go Hilton travel benefits
• Pyramid's travel benefits