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Reservations Agent

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The Hoxton

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Location:
Vietnam , Phu Quoc

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a professional and customer-focused Reservations Agent to join our team in the beautiful island of Phu Quoc, Vietnam. As a Reservations Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth booking experience.

Job Responsibility:

  • Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels
  • Efficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookings
  • Accurately record all required reservation information in our Property Management System
  • Upsell room types and additional services to maximize revenue while meeting guest needs
  • Provide detailed information about our property, amenities, and local attractions in Phu Quoc
  • Collaborate with other departments to ensure guest requests and special requirements are met
  • Handle changes, cancellations, and special requests with a customer-centric approach
  • Maintain up-to-date knowledge of room availability, rates, and promotional offers
  • Assist in resolving customer complaints and concerns in a timely and professional manner
  • Contribute to the continuous improvement of our reservation processes and guest experience

Requirements:

  • Minimum of 1 year experience in Front Office, Reservations, or Sales, preferably in the hospitality industry
  • Excellent command of English
  • Professional telephone etiquette and strong written communication skills
  • Proficiency in Property Management Systems (e.g., Opera) and Microsoft Office applications
  • Typing skills of approximately 40 words per minute
  • Detail-oriented with the ability to multitask in a fast-paced environment
  • Strong problem-solving skills and ability to make decisions independently
  • Flexible availability to work various shifts, including weekends and holidays
  • Customer-focused mindset with a passion for delivering exceptional service
  • Ability to work collaboratively in a team environment
  • Strong organizational skills and attention to detail

Nice to have:

  • Knowledge of additional languages is a plus
  • Knowledge of Phu Quoc's attractions and services is highly beneficial
  • Familiarity with Vietnamese culture and customs is a plus
What we offer:
  • The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand
  • The ability to challenge the norm and work in an environment that is both creative and rewarding
  • Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity
  • A competitive package and plenty of development opportunities

Additional Information:

Job Posted:
January 07, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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