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360 Resourcing Solutions Logo 360 Resourcing Solutions · Hospitality and Tourism

Reservations Agent

Netherlands, Amsterdam Employment contract · Job Posted May 10, 2026
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Job Description

Be the first hello in a guest´s journey and the reason they can´t wait to check in. Step into the Reservations Agent role at Moxy & Residence Inn Houthavens Amsterdam, part of Marriott Hotels & Resorts. You´re the friendly first voice our guests hear, the one who makes booking a stay smooth and stress-free.

Job Responsibility

  • Handle all incoming reservations via phone, email, and online channels in line with Marriott standards
  • Process individual, corporate, and group bookings, ensuring accuracy of details and payment methods
  • Respond to guest inquiries, upsell rooms and packages, and promote hotel services to maximize revenue
  • Collaborate with Sales & Revenue to monitor availability, rates, and special offers
  • Ensure accurate entry and management of reservations in the PMS and distribution systems
  • Communicate effectively with Front Office, Sales, and Operations teams to ensure smooth arrivals and stays
  • Handle reservation modifications, cancellations, and special requests in a professional and timely manner
  • Assist with daily reports, forecasting, and revenue tracking when required

Requirements

  • Previous experience in Reservations or Front Office is preferred
  • Strong communication skills (verbal and written) in English, Dutch and other languages are an advantage
  • Knowledge of Opera PMS and Marriott systems is highly desirable
  • Customer-focused with excellent attention to detail and organizational skills
  • Ability to multitask and work effectively in a fast-paced environment
  • Team player with a positive and proactive attitude
  • Problem solving ability and stress resistance

Nice to have

  • Dutch and other languages
  • Knowledge of Opera PMS and Marriott systems

What we offer

  • 8% holiday allowance
  • 25 holiday days
  • Free parking
  • Travel allowance
  • Free use of the gym
  • Recruitment bonus up to EUR 1000,- gross when you bring in a new team member
  • Vertiq smiles Reward & Celebration program
  • Vertiq Savings: many discounts on a variation of online web shops
  • A fun, spirited workplace
  • Guidance and training possibilities
  • Growth opportunities with your hotel & within Vertiq
  • Great Learning & Development opportunities
  • Being part of a fast-growing hospitality company
  • Great travel discounts for you and friends & family at Vertiq Hospitality and Marriott properties
  • 50% discount on food & beverage at most of the Vertiq properties
  • Complimentary voucher for 1 night stay at a Vertiq property after your 1st year of employment
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