Reservations Agent Job at SOFITEL (Queenstown)

Job Description

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full. To anticipate and personalise each guest's stay, turning a booking into the beginning of something truly special.

Job Responsibility

Curate the structure of an exquisite stay, being the very first point of contact our guests have with us. Responsible for maximizing room and rate yield at the hotel, ensuring a timely response to all reservations enquiries
Process and input group, FIT and corporate reservations following hotel reservations policy
Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained
Take initiative to seek out memorable ways to engage with guests, and harness your creativity to deliver emotion and heart felt service in every interaction
Ensure all Group checklists are updated on the same date they are received
Send group invoice to companies/agents for payment and follow-up on any outstanding payments
Expertly provide upselling opportunities and recruit onto Accor Live Limitless (ALL)
Liaison with Sales team and Food and Beverage team for conference or event arrangement
Take personal responsibility to ensure that all inquiries are addressed
Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Operations Manager
Assist in the preparation and checking of the rate manual
Check and update, as necessary, rates in the computer system
Adhere to rates published in the Rate Manual or rate advertisements. Exceptions to the published rates must be made through the Reservations Manager
Maintain a positive selling approach to maximise yield in both occupancy and rates

Requirements

Minimum 1 year previous Reservation/Front Office experience is essential
5 star luxury environment is preferred
Expert knowledge of Opera and familiar with Accor ResWeb and DataWeb system
Passion for high end hospitality with an absolute eye for detail
A demonstrated ability to build warm relationships and gain trust at all levels
Excellent listening and negotiation skills
Projects professional image at all times through personal presentation/ interpersonal skills

What we offer

Competitive pay
daily staff meals
dry-cleaned uniform and laundry allowance
anniversary stays with F&B credit to enjoy
Free gym access
ski hire during the winter
EAP
well-being and mental health supports
12 weeks paid parental leave
rainbow inclusive policies and practices
social activities
community involvement initiatives
unparalleled training, development and support from Accor leadership training programmes
Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family
ongoing reward and recognition incentives and awards
opportunities for further development and worldwide career progression within Accor
Refer a friend incentive
Supportive and friendly working environment

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Reservations Agent

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