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Reservations Agent

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Four Seasons

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Location:
Egypt , Sharm El Sheikh

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Reservations Agent plays a key role in providing exceptional guest service by handling incoming reservation inquiries, accurately processing bookings, and ensuring each guest’s requests are met. The Reservations Agent will serve as the first point of contact for many guests and is essential in creating a positive first impression of the resort.

Job Responsibility:

  • Respond promptly to incoming calls and emails to capture reservations and accurately input details into the reservations system. Complete all required internal forms
  • Run daily reports to support operational departments and ensure accuracy of reservations information
  • Manage the general reservations inbox, respond to inquiries, distribute messages, and process brochure or information requests
  • Handle guest inquiries, special requests, and basic complaints in line with Four Seasons standards, escalating complex issues to a supervisor or manager as needed
  • Accurately process WRO, Trust, Internal Reservations, and FIT reservations in the system
  • Call guests or travel planners to confirm or guarantee non-guaranteed reservations, and manage waitlist clearances
  • Review daily arrival reports, flag special requests, and assist in hard blocking rooms where applicable. Communicate details of VIP or Special Attention guests to the reservations leadership team
  • Monitor Front Desk reservations from the previous night and highlight any recurring issues to the reservations leadership team
  • Contact guests to clarify preferences or discrepancies prior to arrival to ensure a smooth guest experience
  • Assist in processing Employee Comp and Friends & Family requests in accordance with departmental guidelines
  • Follow Four Seasons standards for sales and guest service while maintaining positive and professional relationships with colleagues and other departments
  • Follow established emergency and safety procedures in accordance with the resort’s crisis management plan
  • Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as outlined in EmPact

Requirements:

  • Excellent verbal and written English communication skills
  • Previous experience working with Opera or a similar reservations system preferred
  • Strong communication and sales skills with the ability to upsell and convert inquiries into bookings
  • Proficiency in Microsoft Excel and PowerPoint
  • Strong attention to detail, accuracy, and guest service mindset
What we offer:
  • Competitive salary, wages, and a comprehensive benefits package
  • Excellent training and development opportunities
  • Complimentary stays at other Four Seasons Hotels and Resorts
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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