Reservations Agent Job at Pyramid Global Hospitality (Oklahoma City)

Reservations Agent

Pyramid Global Hospitality

Location:
United States , Oklahoma City

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Reservations Agent is responsible for creating, modifying, and canceling guest reservations. Agents are required to send out confirmation emails, answer guest questions, resolve guest concerns, and access guest's requests. This individual must also process group, travel agent, company, internet and FIT reservations, including processing rooming lists and routing payments properly.

Job Responsibility:

Create, modify, and cancel guest reservations
Send out confirmation emails
Answer guest questions
Resolve guest concerns
Access guest's requests
Process group, travel agent, company, internet and FIT reservations
Process rooming lists
Route payments properly
Answer telephones according to Pyramid Global Hospitality standard
Communicate with other departments to fulfill guest needs
Maintain work area neat and organized
Report all unsafe conditions immediately
Update information in the computer systems as needed (i.e., post charges)
Complete other duties as assigned by supervisor to include cross training
Attend all mandatory meetings
Follow checklist for required duties and timelines

Requirements:

Flexible availability
High School diploma is required
college degree preferred
Previous reservations experience is beneficial
preferably in a hotel/resort
Ability to work in a fast-paced environment
Fluent in English
able to speak, read, and write
Excellent communication skills for phone or in-person interactions
Customer-centric attitude
Computer proficiency to learn and utilize the resort’s property management system

What we offer:

Competitive wages
People-first culture
Health insurance
Retirement savings
Growth opportunities
Paid time off
Festive environment
Perks & discounts
Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities

Additional Information:

Job Posted:
February 20, 2026

Expiration:
March 05, 2026

Employment Type:

Parttime

Work Type:

On-site work

Pyramid Global Hospitality - All Job Offers

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