Reservations Agent Job at Marriott Bonvoy (Riviera Maya)

Reservations Agent

Location

Switzerland , Zurich

Salary:

4400.00 - 4600.00 GBP / Month

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in a similar role in the catering or hospitality industry
Excellent communication and customer service skills
Proficient in reservation management systems
Ability to work effectively in a fast-paced environment
Attention to detail and strong organizational skills

Job Responsibility

Manage and process reservations efficiently and accurately
Respond to customer inquiries via phone, email, and in-person
Coordinate with other departments to ensure guest satisfaction
Maintain up-to-date knowledge of hotel services and facilities
Handle special requests and VIP guests with professionalism
Assist in maximizing room bookings and occupancy

What we offer

Free parking
Discounted hotel rates
Lunch Check
Cycas smiles Reward & Celebration program
Guidance and training possibilities
Fun spirited workplace
Discounts in Radisson & Cycas Hotels

Fulltime

Reservations Agent

Location

Saudi Arabia , Diriyah

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

No related work experience

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reservations Agent

Where timeless classics are woven with modern details. Where business meets plea...

Location

Vietnam , Danang

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

New

Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Indonesia , Legian

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

New

Reservations Agent

We're looking for a Reservations Agent to join our team in a full-time, Tuesday ...

Location

New Zealand , Christchurch Central

Salary:

65000.00 NZD / Year

Flockhill Lodge

Expiration Date

Until further notice

Requirements

Previous experience in reservations, front office, or guest services
Strong written and verbal communication skills — you represent the Flockhill brand from first contact
Exceptional eye for detail
A naturally organised approach with sharp attention to detail and the ability to juggle competing priorities
Proficiency in reservation systems and Microsoft Office
A warm, professional manner with a genuine focus on the guest experience
Experience in luxury hospitality or knowledge of RMS, Opera, or similar systems is required

Job Responsibility

Be the engine behind our day-to-day bookings — managing enquiries, processing reservations, and making sure every guest detail is accurate and accounted for across our Homestead, Villas, Sugarloaf and Activities
Work closely with the wider Flockhill team — from our Financial Controller to our Activities and Food & Beverage Managers — to ensure guest information flows seamlessly and nothing falls through the cracks

What we offer

Full-time, permanent role — Tuesday to Saturday, based in Christchurch
A role where your attention to detail directly shapes an exceptional guest experience
A supportive team environment with a clear reporting line and genuine investment in your development
Competitive remuneration
The chance to be part of one of New Zealand's most distinctive luxury lodge experiences

Fulltime

New

Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Saudi Arabia , AMAALA

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

New

Reservations Agent

Location

Morocco , Marrakech

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in hotel reservations, customer service, or sales
luxury hospitality experience preferred
Fluent in English and French (written and spoken)
additional languages are an asset
Strong sales skills with the ability to identify guest needs and recommend suitable options
Excellent organizational abilities, attention to detail, and capacity to multitask under pressure
Positive attitude, strong teamwork spirit, and genuine passion for guest service

Job Responsibility

Handle reservation inquiries via telephone, email, chat, and GDS in a courteous, efficient, and professional manner
Promote room types, suites, packages, and hotel experiences to maximize revenue opportunities
Maintain full knowledge of both properties—including room categories, services, amenities, dining venues, spa offerings, and experiences
Deliver personalized service while adhering to Four Seasons standards and communication guidelines
Enter, modify, and confirm reservations in the Property Management System with accuracy
Manage guest preferences, special requests, traces, and comments to ensure seamless coordination
Process cancellations, no-shows, amendments, and ensure timely follow-up with guests
Liaise closely with Front Office, Housekeeping, Finance and Sales & Marketing to ensure alignment and efficient operations
Communicate clearly with colleagues to provide continuity and visibility across shifts
Uphold a professional image—appearance, conduct, and communication—at all times

What we offer

A culture grounded in respect, teamwork, and the Golden Rule
Career development opportunities with a world‑renowned luxury brand
A supportive and engaging work environment that values diversity and inclusion
Competitive benefits and recognition for excellence in performance

Fulltime

New

Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Indonesia , Pontianak

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

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