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The Four Seasons Resort Hualalai is looking for a Reservationist who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Reservationist have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction.
Job Responsibility:
Capture sales from in-coming reservations calls and coordinate details of each reservation
Run daily reports for Reservations department, operational departments, Sales & Marketing, General Manager & Department Head
Answer General Reservations e-mails, retrieve and distribute mail and process brochure requests
Handle guest complaints in accordance with Four Seasons policy
Process WRO, Trust, Internal Reservations, and FIT reservations
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
Requirements:
Three to twelve months of previous Reservations and/or Front Office experience required or High Volume Call Center
Successful candidate must possess legal work authorization in United States
Ability to accurately read and work with computer systems
Strong Customer Service skills
Weekend & Holiday availability required
Nice to have:
Preferred bilingual skills in reading, writing, and speaking additional language(s)
Japanese highly desired
What we offer:
Earn More with Our Incentive Plan: Boost your hourly wage with the opportunity to earn an additional $1-$5 per hour (or more!) through our exciting incentive plan tied to suite sales
An on-site Physical Therapist
24-hour access to Indoor and Outdoor Gym
Holiday, Vacation & Sick pay
Robust Benefit Plan
Company Match 401K Plan
Laundered Employee Uniform
Free employee meals prepared by the Four Seasons Culinary ‘Ohana