Reservationist

• Answer high volumes of incoming calls in a professional and courteous manner
• Provide accurate information regarding services, availability, pricing, schedules, and policies
• Respond to customer questions, concerns, and special requests promptly
• Process reservations, cancellations, modifications, and confirmations in the company’s booking system- Flybook
• Verify customer details for accuracy and completeness before finalizing bookings
• Maintain uptodate knowledge of available inventory, promotions, and service options
• Use reservation software and call center tools to log interactions and complete transactions
• Enter customer data with high attention to detail to ensure accuracy and compliance
• Follow company procedures for handling payments, deposits, or billing when applicable
• Troubleshoot issues related to bookings, service conflicts, or system errors
• Escalate complex concerns to supervisors or relevant departments when needed

• Have a strong sales aptitude with ability to up-sell, cross-sell and overcome objections
• Have excellent problem solving, complaint resolution and negotiation skills
• Have effective communication skills
• Are passionate about delivering quality service and making a difference in the guest experience
• Demonstrate a professional and polished demeanor with a positive, upbeat, and friendly personality
• Can learn quickly and adapt to change in a fast-paced, high performance driven culture
• Demonstrate exceptional habits of dependability and attendance
• Possess strong computer skills, Microsoft Outlook, and internet browser proficient
• Have high school diploma or GED equivalent
• Previous hospitality experience providing sales or customer service in a call center environment is preferred but not required

Previous hospitality experience providing sales or customer service in a call center environment