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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Reservation Supervisor

Vietnam, Saigon Employment contract · Job Posted November 26, 2025
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Job Description

Reservation Supervisor position at JW Marriott Hotel & Suites Saigon overseeing reservation accuracy, implementing procedures, processing reservations, identifying guest needs, and supervising team members while delivering thoughtful, heartfelt, forward-thinking service.

Job Responsibility

  • Oversee accuracy of room blocks, reservations, and group market codes
  • Communicate company values and/or culture to new employees
  • Review and implement new Reservations procedures
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Respond to any challenges found for accommodating rooming requests
  • Set-up proper billing accounts according to Accounting policies
  • Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual
  • Assist management in training, scheduling, counseling, and motivating and coaching employees
  • Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process

Requirements

  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • At least 1 year of supervisory experience

What we offer

  • Training and development opportunities
  • Recognition programs
  • Focus on holistic well-being
  • True camaraderie with diverse group of co-workers
  • Luxury work environment
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