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Capital Vacations Logo Capital Vacations · Hospitality and Tourism

Reservation Specialist

United States, Cocoa Beach · Job Posted May 27, 2026
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Job Description

Reservationist / Inbound Verification – Job Description\n\nPosition Title: Reservationist / Inbound Verification\n\nLocation: Cocoa Beach, FL\n\nReports To: General Manager (GM) / Assistant General Manager (AGM)\n\nEmployment Type: Full-Time\n\nPosition Summary\n\nThe Reservationist / Inbound Verification role is responsible for ensuring the accuracy, compliance, and proper processing of all inbound reservations. This position plays a critical part in maintaining inventory integrity, supporting resort operations, and delivering a seamless experience for owners, exchangers, and guests. The ideal candidate is detail-oriented, organized, and experienced with timeshare reservation systems.

Job Responsibility

  • Verify all inbound reservations and ensure they are placed in the correct room blocks
  • Confirm all required fees have been paid, including maintenance fees, upgrades, internal exchange fees, and cancellation fees
  • Assist with verification and processing of W9 forms, rental agreements, and VAF documentation
  • Block rooms weekly according to established policy and upcoming occupancy needs
  • Review and update maintenance fee and payment plan information as needed
  • Block Out-of-Order (OOO) rooms per direction of the GM and AGM
  • Support blocking of model units and rooms affected by future renovations
  • Review daily booking activity to identify timing issues, conflicts, or incorrect placement
  • Assist with overbooking management, ticketing, and relocation coordination
  • Collaborate with GM/AGM to submit inventory requests to the management company for major renovations or downtime periods
  • Coordinate with management during emergency downtimes to ensure accurate room availability and guest placement
  • Assist in overbooking or emergency downtime scenarios

Requirements

  • High school diploma or equivalent
  • Minimum two (2) years of experience using SPI or similar timeshare reservation software
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Ability to operate standard office equipment (phones, printers, scanners, etc.)
  • Strong multitasking abilities with excellent organizational and prioritization skills
  • Excellent interpersonal and communication skills with the ability to work effectively with all levels of staff and management

Nice to have

  • Strong attention to detail and accuracy
  • Ability to work in a fast-paced environment with shifting priorities
  • Professional, dependable, and team-oriented

What we offer

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Discounted Resort Stays
  • Paid Time Off
  • Life Insurance
  • Long-Term Disability
  • Professional Development
  • Competitive Compensation
  • Rapid Growth
  • Corporate Discounts
  • Exclusive Member Deals
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