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Robert Half Logo Robert Half · Call Center

Reservation Specialist

United States, Lexington-Fayette · Job Posted May 06, 2026
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Job Description

Robert Half is looking for a detail-oriented Reservation Specialist to support hotel booking operations in Lexington-Fayette, Kentucky. This contract opportunity with permanent potential is ideal for someone who enjoys assisting guests, handling high-volume call activity, and ensuring reservation details are accurate from the initial request through final confirmation. The person in this role will serve as a key point of contact for booking inquiries, itinerary adjustments, and customer support related to extended hotel stays.

Job Responsibility

  • Handle incoming calls and assist customers with hotel reservation requests in a fast-paced service environment
  • Update, revise, and confirm booking details to ensure each reservation reflects current guest needs and stay requirements
  • Support guests with changes such as date adjustments, room requests, and other reservation-related modifications
  • Manage bookings for short- and long-term stays, including reservations extending up to 40 nights
  • Communicate clearly with clients to explain reservation options, availability, pricing, and applicable terms
  • Resolve customer concerns professionally while maintaining a high standard of service and accuracy
  • Coordinate reservation information carefully to reduce errors and provide timely confirmations
  • Apply strong relationship-management skills to create a positive customer experience throughout each interaction

Requirements

  • Previous experience in customer service, reservations, call center support, or hospitality-related operations
  • Ability to manage a high volume of calls while maintaining professionalism, accuracy, and responsiveness
  • Strong verbal communication skills with the ability to build trust and maintain positive client relationships
  • Experience reviewing pricing, terms, or booking conditions and communicating them clearly to customers
  • Comfortable handling reservation changes, updates, and detailed service requests with close attention to detail
  • Ability to use sound judgment when addressing customer concerns and negotiating acceptable booking-related solutions
  • Strong organizational skills and the ability to manage multiple requests efficiently in a deadline-driven setting

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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