Reservation Shift Leader Job at Marriott Bonvoy (Sharm El Sheikh)

Housekeeping Coordinator

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively d...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Answer the Telephone in a courteous and efficient manner, as per Hotel standards
Record all incoming calls, requests, tasks and incidents on the log sheet and ensure that they are followed up
To monitor the movements of the bedrooms throughout the day making sure that the Shift Leaders know which rooms are V.I.Ps or have special requests
Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift
To regularly hand back ready rooms to reception to ensure that no guests are waiting for rooms
To monitor and check out of order rooms in the computer and ensure that the reason why they are out of order is known
Ensure that all discrepancy rooms are monitored, checked and rectified in the computer on an ongoing basis
Maintains guestroom history files
Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists
Prepare Allocation of Shift Leaders & Housemen and email it out

Job Responsibility

The following are specific responsibilities and contributions critical to the successful performance of the position

What we offer

Accommodation
Meals on duty
Transportation
World class training and development, including leadership development
Recognition programs
Discounted accommodation in over 8,000 hotels all over the world
Discounted food & drink in all our restaurants and bars
Discounts for your friends and family
Unlimited career opportunities (Internationally and locally)
Medical and Life insurance

Fulltime

New

Welcome Agent

Location

Australia , Sydney

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Process guest check-ins by confirming reservations, assigning rooms and activating room keys
Process all check-outs including resolving any late and disputed charges
Review the panel to process the mobile check-out requests, perform check-out on the PMS system and follow up with e-folios sending to guests
Process all payment types such as room charges, cash, checks, debit, or credit
Co-ordinate with Style (Housekeeping) to track readiness of rooms for check-in and report any guest concerns
Answer, respond to and process all guest calls, messages, questions or concerns
Give guests information and directions regarding property and local areas of interest
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system

Job Responsibility

Process guest check-ins by confirming reservations, assigning rooms and activating room keys
Process all check-outs including resolving any late and disputed charges
Review the panel to process the mobile check-out requests, perform check-out on the PMS system and follow up with e-folios sending to guests
Process all payment types such as room charges, cash, checks, debit, or credit
Co-ordinate with Style (Housekeeping) to track readiness of rooms for check-in and report any guest concerns
Answer, respond to and process all guest calls, messages, questions or concerns
Give guests information and directions regarding property and local areas of interest
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system

What we offer

Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
Discounts on food & beverage across all our hotels
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program
'Great Places to Work' certified

Parttime

Reservations Team Leader

We are seeking an enthusiastic and customer-focused Reservations Team Leader to ...

Location

Vietnam , Phu Quoc

Salary:

Not provided

The Hoxton

Expiration Date

Until further notice

Requirements

Proven experience in hotel reservations, with at least 2-3 years in a supervisory role
In-depth understanding of hotel operations and reservation management systems
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Detail-oriented with a focus on accuracy and efficiency
Proficient in data analysis and report generation
Ability to make quick, informed decisions in a fast-paced environment
Customer-centric approach with a commitment to guest satisfaction
Fluency in English required
Vietnamese language skills highly desirable

Job Responsibility

Manage and supervise the daily operations of the reservation department
Train, mentor, and lead a team of reservation agents to maintain high service standards
Implement and monitor reservation policies and procedures to ensure accuracy and efficiency
Analyse booking trends and occupancy rates to optimise revenue and pricing strategies
Collaborate with other departments to ensure seamless guest experiences
Handle complex reservation enquiries and resolve guest issues promptly
Generate and analyse reports on reservation performance and key metrics
Stay updated on local and international hospitality trends to maintain a competitive edge
Ensure compliance with Vietnamese hospitality regulations and standards
Participate in cross-functional projects to improve overall hotel operations

What we offer

A competitive package and plenty of development opportunities

Reservations Agent

The Four Seasons Hotel Miami is searching for a full time Reservations Agent. Th...

Location

United States of America , Miami

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Must be able to work all shifts including, AM's, PM's, weekends, and holidays
Must be able to analyze guest situations and make suggestions that meets and exceeds the guests expectations of the hotel
Must be fluent in English
Ability to analyze, prioritize, organize and follow up with a strong sense of urgency
Excellent interpersonal and communication skills, both in person and by telephone
Strong working knowledge of computers including but not limited to windows and keyboard
Skills and Ability to learn and master multiple software systems
Must be organized with the ability to handle multiple tasks
Previous hotel experience in a Reservations, Front Office, Sales and Marketing is strongly preferred
Continuous sitting for majority of the shift

Job Responsibility

Capture sales from in-coming reservations calls and coordinate details of each reservation
Complete internal reservation forms
Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests
Handle guest complaints in accordance with Four Seasons policy
Process WRO, Trust, Internal Reservations, and FIT reservations
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests
Monitor Front Desk reservations made night prior, address any reoccurring issues
Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival

What we offer

Competitive Salary & Wages
Medical, Dental and Vision insurance
401(k) Retirement Plan
Paid Time Off and Holiday Pay
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals

Fulltime

Front Office Night Shift Leader

Complete designated cashier and closing reports in the computer system. Review s...

Location

Italy , Forte dei Marmi

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
1 year of supervisory experience preferred

Job Responsibility

Complete designated cashier and closing reports in the computer system
Review shift logs/daily memo books and document pertinent information in logbooks
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key
Sell a room/accommodation to guests without reservations based on availability
Ensure rates match market codes and that any exceptions are documented
Ensure checks that come from outlets are scanned and charged to room
Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees
serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Report accidents, injuries, and unsafe work conditions to manager

Fulltime

Director of Reservations

The Director of Reservations oversees and manages the Reservations department st...

Location

United States of America , Naples, Florida

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Pre-opening experience, project, and stakeholder management
Excellent personal presentation and interpersonal skills
College degree required
Requires working knowledge of department operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures
Previous experience in Rooms Division or Sales and Marketing
Previous reservations experience an asset
Proficient in computer use (Knowledge of Opera, ACD and other Operating systems an asset)
Excellent verbal skills in English, proficiency in another language is helpful
Pleasant telephone voice and manner
This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends, and holidays. Day and evening shifts

Job Responsibility

Be a part of the pre-opening team
Oversee the execution of policies and daily operations of the Reservations and Communications (ResComm) Department
Maintain reservation standards for rooms, dining, and spa, including conducting call observations and standards testing
Coordinate call testing with third-party companies, including scheduling and expectations
Manage department labor to standard through regular reviews
Analyze call volume (ACD) reports, including abandonment rates, and take appropriate action
Manage the ResComm staff incentive program, compiling and publishing monthly results
Enforce room and rate availability guidelines to maximize occupancy and revenue
Oversee OTA reservations systems and group bookings, ensuring proper tracking, maintenance, and follow-up
Support Group Rooms Coordinator and Guest Recognition Program

What we offer

Lucrative salary
Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days
Time off plans starting on the day of hire
An opportunity to be a part of a cohesive team in an inclusive work environment
Complimentary and discounted hotel stays around the world
Wellbeing and mental health initiatives and focused company
Embracement and promotion of diversity in our workplace
Complimentary employee meals and beverages
Tuition reimbursement

Fulltime

Overnight Residences Security Officer

The Four Seasons Hotel Minneapolis seeks an Overnight Residences Security Office...

Location

United States of America , Minneapolis

Salary:

26.88 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

At least 1+ years of security experience, preferably within Hotels
High School education or equivalent experience
Ability to apply an ethical approach to the outcome of situations
Strong interpersonal and relationship-building skills to work with peers, superiors and clients
Ability to work in a safe, prudent and organized manner
Must be flexible with schedule - Able to work weekdays, weekends and holidays
ability to work overnight shifts required
Reading, writing and oral proficiency in the English language
Ability to multi-task in a high volume and demanding environment
Strong problem-solving skills, ability to handle difficult situations and guests

Job Responsibility

Monitors, responds and trains for emergency/security systems and incidents
Is the safety and policy leader for the overnight shift
Assists residents, guests, and employees with operational tasks
Responds as a 1st responder trained in CPR
Answers phones and directs calls
Handles all resident interactions with the highest level of hospitality and professionalism
Processes packages, faxes, messages, and mail
Manages and provides access to the building(s) and units with all vendor/contractor/homeowners’ service providers and visitors
Controls entry doors and elevator/lift access
Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current

What we offer

Comprehensive health and vision insurance (Available to Full-Time employees only)
Discovery nights at Four Seasons Properties around the globe
Holiday and vacation pay (Available to Full-Time employees only)
Daily meals inspired by award-winning chefs
Uniforms and uniform care
Sick pay
Disability coverage and life insurance (Available to Full-Time employees only)
Parking discounts
Staff lounge and cafeteria space with city view
Up to eight weeks of parental leave pay (Available to Full-Time employees only)

Parttime

Senior Host/Receptionist

Senior Host / Receptionist – Canary Wharf, Big Easy. Join one of London’s most e...

Location

United Kingdom , London

Salary:

16.00 - 18.00 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Minimum 2–3 years’ experience in a host or reception role, ideally in a high-volume restaurant
Confident, friendly and highly organised
Strong communication skills and professional presence
Comfortable managing bookings and guest flow during busy service
Experience with reservation systems (OpenTable or similar preferred)
A natural leader who can support and guide junior hosts

Job Responsibility

Welcome guests with warmth and professionalism
Manage reservations and optimise table planning
Coordinate guest flow to ensure smooth service
Lead the reception team during busy shifts
Handle guest queries and resolve issues confidently
Work closely with management and the floor team
Maintain high standards at the front of house at all times

What we offer

Flexible scheduling to support work-life balance
No late-night finishes
Proper staff meals on duty
Generous team discount across our venues
Structured training and development
Clear progression into management roles across our London sites
Real opportunities to grow within a well-established brand

Select Country

Reservation Shift Leader

Job Responsibility

Requirements

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