Reservation Sales Manager

• Solicits and manages reservations sales-related opportunities
• Supervises and provides training and work assignments to Reservations Sales staff
• Actively up-sells each business opportunity to maximize revenue
• Achieves personal and team related revenue goals
• Drives customer loyalty by delivering service excellence throughout each customer experience
• Provides service to our customers in order to grow share of the account on behalf of the company
• Identifies new reservations sales business to achieve personal and property revenue goals
• Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc., and knows how to sell against them
• Closes the best opportunities for the property based on market conditions and property needs
• Monitors same day selling procedures to maximize room revenue and control property occupancy
• Gains understanding of the property’s primary target customer and service expectations
• serves the customer by understanding their business, business issues and concerns, to offer better business solution
• Responds to incoming reservations sales opportunities for the property that are outside parameters of the
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
• Uses sales resources and administrative/support staff effectively
• Assists in monitoring group reservation forecast data
• Coordinates with sales and Convention Services to process rooming lists and reservation cards
• Supports the operational aspects of business booked (e.g., generating proposal, customer correspondence)
• Assists with monitoring accuracy of reservation sales orders within tracking systems
• Tracks no-show reservations and processes charges as needed
• Checks daily arrivals to ensure all necessary billing instructions are applied to reservations
• Monitors wait list and prioritizes order of wait list contacts to be made
• Prepares work and maintenance orders
• Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience
• Services our customers in order to grow share of the account
• Provides exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event
• Sets a positive example for guest relations
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company
• Handles guest complaints and disputes following the instant pacification procedures
• Monitors reservations sales agents while on phone calls
• Maintains departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job
• Utilizes all available on the job training tools for employees
• Utilizes applicable intranet for resources and information
• Creates contracts as required

• High school diploma or GED
• no work experience required
• OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
• 2 years experience in the sales and marketing, guest services, front desk, or related professional area

Chance to be proud of the work you do and who you work with