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Marriott Bonvoy · Hospitality and Tourism

Reservation Sales Agent

Hong Kong, Hong Kong · Job Posted March 19, 2026

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Job Description

As the original house of luxury, St. Regis continues to redefine modern luxury through service. Working as the Reservation Sales Agent, this position is responsible for supporting the reservations team in driving room sales, managing reservation processes, and ensuring that every booking reflects the brand’s uncompromising standards of excellence. The role focuses on maximizing revenue opportunities while delivering seamless, personalized service to our discerning guests.

Job Responsibility

supporting the reservations team in driving room sales
managing reservation processes
ensuring every booking reflects the brand’s uncompromising standards of excellence
maximizing revenue opportunities
delivering seamless, personalized service to discerning guests

Requirements

team-oriented mindset
proactive, can-do attitude
experience in the luxury hospitality market (strong advantage)
deep passion for hospitality
strong analytical and sales skills
ability to anticipate guest needs
impeccable interpersonal communication

Nice to have

experience in the luxury hospitality market

Marriott Bonvoy - All Job Offers

Hong Kong

Reservation Sales Agent

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Reservation Sales Agent

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Thailand , Bangkok

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Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
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None

Job Responsibility

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

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Reservation Sales Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Thailand , Bangkok

Salary

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reservation Sales Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Salary

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience

Job Responsibility

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Communicate information regarding designated VIP reservations
Input and access data in reservation system
Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department
Oversee accuracy of room blocks and reservations

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Reservation Sales Agent

Process all reservation requests, changes, and cancellations received by phone, ...

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Vietnam , Cam Ranh

Salary

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
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Job Responsibility

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

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Reservation Sales Agent

Location

Thailand , Bangkok

Salary

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
License or Certification: None

Job Responsibility

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

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Reservation Sales Agent

Process all reservation requests, changes, and cancellations received by phone, ...

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20.00 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
None

Job Responsibility

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Communicate information regarding designated VIP reservations
Input and access data in reservation system
Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department
Oversee accuracy of room blocks and reservations

Fulltime

Reservation Sales Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Malaysia , Kuala Lumpur

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Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification

Job Responsibility

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

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Reservation Sales Agent

Process all reservation requests, changes, and cancellations received by phone, ...

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Marriott Bonvoy

Expiration Date

Until further notice

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High school diploma or G.E.D. equivalent
No related work experience
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No license or certification required

Job Responsibility

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

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