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Disney’s Reservation Sales Agents create a magical experience for our Guests before they arrive for their Walt Disney World® Resort vacation and continue that magical experience during their stay! As the Disney Reservation Sales Agents, you will help Guests plan their vacations. The Disney Resort Sales Associate will use sales techniques and provide guest service. This is an hourly position with an incentive program based on performance, conversation rates, and average handling time metrics. The Reservation Sales Agent position is a high-volume inbound contact center located in Tampa, FL. The Disney Reservation Sales Agents will attend a mandatory paid training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Sunday through Saturday, 6:00 a.m. to 12:15 a.m.
Job Responsibility
Provide comprehensive information about The Walt Disney World Resort using numerous software applications during this process
Provide Guest Service when problems arise and help find solutions with Guests and Cast Members
Engage with Guests exploring their desired vacation experience, providing recommendations and direction for a magical vacation experience at Walt Disney World
Build and manage relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests & Cast
Meet required departmental metric expectations including efficiency goals
Creatively find solutions to Guests’ requests to enhance their vacation experience
Maintain discretion and Guest confidentiality
Complete all required Company trainings and compliance courses as assigned
Flexible with work schedule, including overtime, weekends and holidays
Requirements
One (1) year of Sales and Service experience in a high-volume environment
Written, verbal and interpersonal communications skills
Adaptability to the fluctuating needs of our operations
Computer proficiency within a Microsoft Windows environment
Capacity to handle conflict resolution and make decisions through a sensitive balance of integrity and partner resourcing
Navigate between multiple and concurrent computer applications
Ability to use good judgment and decision making
Passion & knowledge of Disney Products
Nice to have
Three (3) years of Travel Agency or Contact Center experience
Sales and closing skills and the ability to overcome objections
Bilingual
What we offer
paid training
incentive program based on performance, conversation rates, and average handling time metrics
possible pay rate higher based on experience
performance incentives ranging from an average of $2.50 to $7.50 per hour
disability accommodation for employment applications