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Reservation Manager

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Four Seasons

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Location:
Egypt , Sharm El Sheikh

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Four Seasons Resort Sharm El Sheikh is seeking an experienced and results-driven Reservations Manager to oversee the reservations operation and contribute to maximizing revenue and guest satisfaction. This role is vital in leading the team to provide seamless, high-quality service while ensuring room availability and pricing are managed strategically.

Job Responsibility:

  • Lead, train, and mentor the Reservations team, ensuring professional and efficient service in line with Four Seasons standards
  • Manage room and rate availability to maximize occupancy and revenue, using strategic forecasting and analysis
  • Collaborate with the Sales team to manage group bookings, ensuring accurate tracking of files, cut-off dates, and special requirements
  • Oversee daily operations including handling VIP bookings, return guest preferences, and special requests
  • Control and analyze daily pick-up, cancellations, no-shows, and sources of reservations to guide business decisions
  • Prepare and distribute daily, weekly, and monthly occupancy and revenue forecasts
  • Maintain accurate records and ensure timely distribution of reservation confirmations and guest communication
  • Resolve guest concerns and billing disputes with professionalism and discretion
  • Ensure all staff are trained in hotel services, room categories, and upselling techniques to enhance revenue and guest experience
  • Liaise with other Four Seasons properties and local Reservations Managers to share best practices and enhance performance

Requirements:

  • Bachelor's degree in hospitality management or related field, or equivalent combination of education and experience
  • Minimum 2 years in a managerial role within the (Reservations Department or Rooms Division) with proven success in leading and developing a team
  • Strong leadership skills with excellent interpersonal, verbal, and written communication abilities in English, additional languages are an advantage
  • Proficiency in Microsoft Office (Excel, Word, Outlook) and strong overall computer literacy
  • Hands-on experience with hotel property management system
  • Ability to remain composed under pressure, prioritize tasks effectively, and maintain accuracy in high-volume situations
  • Demonstrated commitment to exceptional guest service, ensuring each reservation inquiry is handled with care, accuracy, and professionalism
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Transportation provided to and from the resort
  • Career advancement opportunities within the Four Seasons global network
  • Work in a multicultural, supportive team in one of Egypt’s most beautiful Red Sea destinations

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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