Reservation Manager Job at Marriott Bonvoy (Petaling Jaya)

Reservation Manager

Responsible for soliciting and managing of reservations sales-related opportunit...

Location

Vietnam , Da Nang

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the same role.

Job Responsibility

Identify new reservations sales business to achieve personal and property revenue goals
Understand overall market including competitors' strengths and weaknesses, economic trends, supply and demand etc. and know how to sell against them
Close best opportunities for the property based on market conditions and property needs
Monitor same day selling procedures to maximize room revenue and control property occupancy
Gain understanding of property's primary target customer and service expectations
Serve customer by understanding their business, business issues and concerns to offer better business solution
Respond to incoming reservations sales opportunities for the property that are outside parameters of Event Booking Center
Use negotiating skills and creative selling abilities to close on business and negotiate contracts
Use sales resources and administrative/support staff effectively
Assist in monitoring group reservation forecast data

Fulltime

Reservation Manager

Responsible for soliciting and managing of reservations sales-related opportunit...

Location

India , Goa

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing, guest services, front desk, or related professional area

Job Responsibility

Responsible for soliciting and managing of reservations sales-related opportunities
Manages and provides training and work assignments to Reservations Sales staff
Actively up-sells each business opportunity to maximize revenue opportunity
Achieves personal and team related revenue goals
Responsible for driving customer loyalty by delivering service excellence throughout each customer experience
Provides service to our customers in order to grow share of the account on behalf of the company
Identifies new reservations sales business to achieve personal and property revenue goals
Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
Closes the best opportunities for the property based on market conditions and property needs
Monitors same day selling procedures to maximize room revenue and control property occupancy

Fulltime

Reservation Manager

JOB SUMMARY: Responsible for soliciting and managing of reservations sales-relat...

Location

Saudi Arabia , Amaala

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
no work experience required
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing, guest services, front desk, or related professional area

Job Responsibility

Soliciting and managing of reservations sales-related opportunities
Managing and providing training and work assignments to Reservations Sales staff
Actively up-selling each business opportunity to maximize revenue opportunity
Achieving personal and team related revenue goals
Driving customer loyalty by delivering service excellence throughout each customer experience
Identifying new reservations sales business to achieve personal and property revenue goals
Understanding the overall market including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knowing how to sell against them
Closing the best opportunities for the property based on market conditions and property needs
Monitoring same day selling procedures to maximize room revenue and control property occupancy
Responding to incoming reservations sales opportunities for the property that are outside parameters of the Event Booking Center

Fulltime

Reservation Manager

Responsible for soliciting and managing of reservations sales-related opportunit...

Location

Vietnam , Da Nang

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
no work experience required OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing, guest services, front desk, or related professional area

Job Responsibility

Soliciting and managing of reservations sales-related opportunities
Manage and provide training and work assignments to Reservations Sales staff
Actively up-sell each business opportunity to maximize revenue opportunity
Achieve personal and team related revenue goals
Drive customer loyalty by delivering service excellence throughout each customer experience
Provides service to our customers in order to grow share of the account

Fulltime

Reservation Manager

JOB SUMMARY Responsible for soliciting and managing of reservations sales-relat...

Location

Indonesia , Manado

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
no work experience required OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing, guest services, front desk, or related professional area

Job Responsibility

Responsible for soliciting and managing of reservations sales-related opportunities
Manages and provides training and work assignments to Reservations Sales staff
Actively up-sells each business opportunity to maximize revenue opportunity
Achieves personal and team related revenue goals
Responsible for driving customer loyalty by delivering service excellence throughout each customer experience
Provides service to our customers in order to grow share of the account on behalf of the company

Fulltime

Reservation Manager

Four Seasons Resort Sharm El Sheikh is seeking an experienced and results-driven...

Location

Egypt , Sharm El Sheikh

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Bachelor's degree in hospitality management or related field, or equivalent combination of education and experience
Minimum 2 years in a managerial role within the (Reservations Department or Rooms Division) with proven success in leading and developing a team
Strong leadership skills with excellent interpersonal, verbal, and written communication abilities in English, additional languages are an advantage
Proficiency in Microsoft Office (Excel, Word, Outlook) and strong overall computer literacy
Hands-on experience with hotel property management system
Ability to remain composed under pressure, prioritize tasks effectively, and maintain accuracy in high-volume situations
Demonstrated commitment to exceptional guest service, ensuring each reservation inquiry is handled with care, accuracy, and professionalism

Job Responsibility

Lead, train, and mentor the Reservations team, ensuring professional and efficient service in line with Four Seasons standards
Manage room and rate availability to maximize occupancy and revenue, using strategic forecasting and analysis
Collaborate with the Sales team to manage group bookings, ensuring accurate tracking of files, cut-off dates, and special requirements
Oversee daily operations including handling VIP bookings, return guest preferences, and special requests
Control and analyze daily pick-up, cancellations, no-shows, and sources of reservations to guide business decisions
Prepare and distribute daily, weekly, and monthly occupancy and revenue forecasts
Maintain accurate records and ensure timely distribution of reservation confirmations and guest communication
Resolve guest concerns and billing disputes with professionalism and discretion
Ensure all staff are trained in hotel services, room categories, and upselling techniques to enhance revenue and guest experience
Liaise with other Four Seasons properties and local Reservations Managers to share best practices and enhance performance

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Transportation provided to and from the resort
Career advancement opportunities within the Four Seasons global network
Work in a multicultural, supportive team in one of Egypt’s most beautiful Red Sea destinations

Fulltime

Reservation Manager

Responsible for soliciting and managing of reservations sales-related opportunit...

Location

India , Ranthambore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
no work experience required
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing, guest services, front desk, or related professional area

Job Responsibility

Identifies new reservations sales business to achieve personal and property revenue goals
Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
Closes the best opportunities for the property based on market conditions and property needs
Monitors same day selling procedures to maximize room revenue and control property occupancy
Gains understanding of the property's primary target customer and service expectations
serves the customer by understanding their business, business issues and concerns, to offer better business solution
Responds to incoming reservations sales opportunities for the property that are outside parameters of the Event Booking Center
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
Uses sales resources and administrative/support staff effectively
Assists in monitoring group reservation forecast data

Fulltime

Reservation Manager

Oversee accuracy of room blocks, reservations, and group market codes. Communica...

Location

Thailand , Bangkok

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 2 years of related work experience
At least 1 year of supervisory experience

Job Responsibility

Oversee accuracy of room blocks, reservations, and group market codes
Communicate company values and/or culture to new employees
Review and implement new Reservations procedures
Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue

Fulltime

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