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Reservation Manager

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Thailand, Phuket

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

Responsible for soliciting and managing reservations sales-related opportunities at JW Marriott Phuket Chalong Bay Resort & Spa. Manages and provides training to Reservations Sales staff, actively up-sells to maximize revenue, and drives customer loyalty through service excellence.

Job Responsibility:

  • Solicit and manage reservations sales-related opportunities
  • Manage and provide training to Reservations Sales staff
  • Actively up-sell each business opportunity to maximize revenue
  • Achieve personal and team related revenue goals
  • Drive customer loyalty by delivering service excellence
  • Identify new reservations sales business
  • Understand market conditions and competitors
  • Monitor same day selling procedures to maximize room revenue
  • Coordinate with sales and Convention Services to process rooming lists and reservation cards
  • Execute operational aspects of business booked
  • Track no-show reservations and process charges
  • Manage wait list and prioritize contacts
  • Prepare work and maintenance orders
  • Handle guest complaints and disputes
  • Monitor reservations sales agents
  • Develop and maintain departmental orientation program
  • Create monthly labor scheduling for team

Requirements:

  • High school diploma or GED
  • no work experience required
  • OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 2 years experience in the sales and marketing, guest services, front desk, or related professional area
What we offer:
  • Training and development opportunities
  • Recognition programs
  • Focus on holistic well-being
  • Equal opportunity employer
  • Diverse and inclusive work environment

Additional Information:

Job Posted:
October 28, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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